Press Releases

Press Releases

NTUC Income joins nationwide two-factor authentication system to boost online security

7 Mar 2013

Partnership with Assurity makes NTUC Income the first insurer to adopt OneKey and
proactively protect customers against evolving security threats

 
Singapore, 7 March 2013 – NTUC Income, a leading Singapore insurer, and Assurity, the first authentication operator under the National Authentication Framework, announced an agreement to further embed security into the Singapore insurer’s online customer service system.  This latest technology initiative is an effort to further safeguard policyholder information that is exchanged in the course of customers’ online transactions.
 
Today's announcement makes NTUC Income the first insurer in Singapore to adopt OneKey, Assurity’s nationwide two-factor authentication device for users of online services across different sectors.  It builds on NTUC Income’s proactive security enhancing measures over the last few years aimed at protecting customers against evolving security threats.
 
NTUC Income has invited all its customers to register for the service.  Current OneKey users can link their device to NTUC Income through their me@income accounts for immediate use.
 
“As a financial institution where trust is paramount, NTUC Income is committed to continually boosting our secure-by-design IT infrastructure,” said Mr Siow Wee Loong, Chief Operations Officer, NTUC Income.  “Through our adoption of OneKey, we are giving our policyholders the confidence that their personal and policies information is secure amidst a landscape of ever-changing cyber-security threats."
 
Mr Siow added, “Online insurance transactions are an important part of transforming the insurance industry and enhancing customer service to policyholders.  OneKey enables secure access to policyholder information and records, helping policyholders to keep track of their insurance portfolios.”
 
OneKey Registration
 
To register for OneKey, NTUC Income policyholders can go to www.income.com.sg/securedaccess.  They can also visit Assurity’s website to watch a series of “how-to” videos (http://www.onekey.sg/your-onekey/register.html) or call its 24-hour hotline 65-65663539 (OKONEKEY).  Policyholders who are Singaporeans or permanent residents can log in to their me@income accounts and request for this security device at no charge. Foreigners with FIN identity cards will have to register at the OneKey Customer Care Centre at International Plaza for a fee.