Frequently Asked Questions & Practice Notes

Products

For Financial Security

• i-Term (For sum assured below $750,000)
• i-Term (For sum assured of $750,000 to $3,000,000)
• Protection Plan [FAQ]
• vivolife [FAQ]

Savings Plans

• Endowment Plan [FAQ]
• FlexiCash [FAQ]
• GrowthLink [FAQ]
• Growth Plan [FAQ]
• Harvest Plan[FAQ]
• Living Endowment Plan [FAQ]
• RevoSave [FAQ]
• VivoLink [FAQ]

Investment Plans

• CPF Investment Policies [FAQ]
• FlexiLink Policy
• Pricing Used for our Investment Linked Funds [FAQ]

For Your Children

• Ideal Plan [FAQ]
• PayMyUni [FAQ]

For Retirees

• Annuity Statement [FAQ]
• Annuity Loans [FAQ]
• Classic Annuity [FAQ]
• Life Annuity [FAQ]
• Senior Plan [FAQ]

For the Young & Aspiring

• i-Young [FAQ]
• Lifestyle Policy [FAQ]
• Overseas Student Personal Accident Insurance [FAQ]

Medical Plans

• Assist Rider [FAQ]
• Child Illness Rider [FAQ]
• Conversion to Enhanced Incomeshield [FAQ]
• Daily Cash Rider [FAQ]
• Eldershield Plan [FAQ]
• Eldershield Supplement [FAQ]
• Enhanced Incomeshield [FAQ]
• i-Medicare [FAQ]
• IDAPE Scheme [FAQ]
• Incomeshield M Plans [FAQ]
• Incomeshield Recovery [FAQ]
• Medisave-Approved Integrated Shield Plan [FAQ]
• Underwriting/Upgrade of Incomeshield Plans [FAQ]

Corporate & Business

• Business Insurance [FAQ]
• Foreign Workers Medical Insurance
• Work Injury Compensation Insurance [FAQ]

Special Schemes

• DPS - General & Top Up [FAQ]
• DPS - Death Claim [FAQ]
• DPS - Permanent Incapacity Claim [FAQ]
• HomeTeamNS Policy [FAQ]
• LUV Plan for Union Members [FAQ]
• SAFRA/HomeTeamNS Golfer Insurance
• SAFRA Essential Term [FAQ]
• SAFRA Living Care [FAQ]

Protect Your Assets

• Cargo Insurance [FAQ]
• Foreign Maid Insurance [FAQ]
• Golfer's Insurance [FAQ]
• Home Insurance [FAQ]
• Personal Accident Insurance [FAQ]
• Personal Accident Infectious Diseases (PAID) Plan [FAQ]
• Pleasure Craft Insurance [FAQ]
• Travel Insurance [FAQ]

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Claims

Health Insurance Claims

• Co-Pay Assist Insurance Claims [FAQ]
• Family Plus Policy Claims
• Flexible Deductibles For Incomeshield M Plans
• Flexible Deductibles For Incomeshield Policyholders
• Group Hospitalization & Surgical/ Employee Benefit Claims [FAQ]
• Hospital Admission Guide
• Hospital Benefit Claims [FAQ]
• Incomeshield (Integrated Plan) Claims Procedure [FAQ]
• Incomeshield Claim for Day Surgery
• Incomeshield Claim for Outpatient Hospital Treatment - Renal Dialysis
• Incomeshield Payout Recovery
• Letter of Guarantee for Incomeshield
• Managed Healthcare System Claims - Clinic [FAQ]
• Student Protection Plan/Junior Protection Plan [FAQ]

Travel Insurance Claims

• Evacuation Cover Under A Travel Insurance Policy
• Loss of Baggage
• Loss of Money
• Medical Claim
• Trip Cancellation/Curtailment Expense

Motor Insurance Claims

• Motor Claims Framework [FAQ]
• Handling of Vehicle Repair at Quality Workshop
• Motor Claim: By Our Insured
• Motor Theft Settlement
• No Claim Discount
• Park & Found Claim
• Total Loss of Vehicle

Life Insurance Claims

• Accident Benefit Claims [FAQ]
• Death Claims [FAQ]
• Instalments Under Anticipation/ Anticipation Endowment [FAQ]
• Living Claims [FAQ]
• Maturity [FAQ]
• Maturity Payment for Third Party policies after Policyholder's Death [FAQ]
• Permanent and Total Disability Claims [FAQ]
• Surrenders [FAQ]

Other Insurance Claim Matters

• Property Claims

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Process

Billing & Payment

• Credit Control
• Giro
• Instalment by Credit Card [FAQ]
• Non-payment of Life insurance Premium
• Payment Of General Premium By Credit Card [FAQ]
• Payment Of Life Premium By Credit Card [FAQ]
• Provisional Billings and Payments
• Premium Modes [FAQ]
• Premium Notice
  
  

Insurance Matters

• Automatic Premium Loan (APL) Administration
• FAQ on Bonus Encashment
• Health Conditions
• Ideal Plan - Change of Regular Premium
• Ideal Plan - Premium Holiday
• ILP – Fees and Charges (Withdrawn Plans)
• ILP – Fees and Charges (Existing Plans)
• Life Insurance Application [FAQ]
• Nomination of Beneficiaries (NOB) Framework
• Named Drivers for Private Car Policy [FAQ]
• Overseas Policy Loan Application
• Policy Assignment [FAQ]
• Purchase of Insurance by an Undischarged Bankrupt
• Reviewing of Special Terms Imposed On In-Force Policies
• Summary of Life Policies [FAQ]
• Vesting of Policy

Customer Service

• Appointment of Collection Agency
• Birthday Greetings [FAQ]
• Cessation of Cash Disbursement
• Confidentiality of Information
• Grab & Go Services
• Handling Relevant Enquiries
• Loan Redemption (Mortage Loan)
• Loan Redemption (For All Loans except Mortgage Loan)
• Monthly Life Insurance Summary
• Policyholder Statement [FAQ]
• Policy Loans [FAQ]
• Policy Loan for Life Policy assigned to NTUC Income Loan
• me@income [FAQ]
• Premium Notice
• Retrieving Old Records
• Revealing Confidential Information
• Updating of Personal Particulars

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Others

Financial Tips

• Comparison of Similar Plans [FAQ]
• Financial Planning Tips [FAQ]
• Is It Safe To Invest When The Stock Market Is High? [FAQ]
• Risk of Structured Products [FAQ]
• The Right Insurance Plan [FAQ]

Corporate Issues

• Bonus Restructuring 2009
• Income Shares [FAQ]