Frequently Asked Questions

Incomeshield Standard Plan

IncomeShield Standard Plan

    • Q: What is IncomeShield Standard Plan? A:

      IncomeShield Standard Plan is Income’s offering for Standard Integrated Shield Plan (Standard IP).

      Integrated Shield Plans (IPs) comprise two components – the MediShield Life component and additional private insurance coverage. Those covered under IPs enjoy the combined benefits of (i) MediShield Life, run by the Central Provident Fund (CPF) Board, and (ii) the additional private insurance coverage for Class A/B1 and private hospital stays, run by private insurers. IncomeShield is Income’s offering for IP.

      The Ministry of Health has worked with private insurers who offer IPs, including Income, to develop Standard IP to offer affordable coverage with similar benefits across all IP insurers for Class B1 wards. MediShield Life provides coverage for Class B2 and C wards only.

    • Q: Are the Standard IP benefits offered by all the IP insurers the same? How about the premiums? A:

      Benefits of Standard IP are standardised across all IP insurers. However, there will be variances in the premiums of Standard IPs offered by different IP insurers as each insurer takes into account the company’s estimation of claims and expenses, risk management policies and other relevant factors.

    • Q: When can I get the IncomeShield Standard Plan? A:

      You can apply for IncomeShield Standard Plan from 16 Mar 2016. Your IncomeShield Standard Plan coverage will start from 1 May 2016 onwards.

      You can approach Income’s financial adviser for more information and advice before making a decision to apply for IncomeShield Standard Plan.

    • Q: Why does the Standard IP not provide additional benefits (e.g.: pre- and post-hospitalisation)? A: In designing the Standard IP, it was important to balance between providing adequate coverage and ensuring premiums remain affordable. The Standard IP was thus intended to be a “no-frills”, affordable product targeted at large hospital bills and selected costly outpatient treatments.
    • Q: If I am covered under IncomeShield Standard Plan, does this mean that I will no longer be covered for MediShield Life? A:

      If you are a Singapore Citizen and Permanent Resident, you will continue to be covered by MediShield Life even if you are covered under IncomeShield Standard Plan. This means that you will be enjoying the combined benefits of (i) MediShield Life, run by the Central Provident Fund (CPF) Board, and (ii) the additional private insurance coverage by Income for Class B1 hospital stay.

    • Q: MediShield Life provides universal coverage. Will IncomeShield Standard Plan also cover my pre-existing medical conditions? A: MediShield Life is able to cover pre-existing conditions because the cost of providing such coverage is shared among those with pre-existing conditions, the community and the government, which bears the bulk of the costs (about 75%). Unlike MediShield Life, private insurers are unable to provide cover for pre-existing conditions.  Hence, these pre-existing conditions will be excluded from the additional private insurance coverage portion under your IncomeShield Standard Plan.

Applying for IncomeShield Standard Plan

    • Q: Can I have more than one Integrated Shield Plan? A: No, you can only be insured under one Integrated Shield Plan at any point in time. Your current Integrated Shield Plan will be automatically terminated upon commencement of a new Integrated Shield Plan.
    • Q: If another insurer is willing to accept my application at a more favourable status, will Income change its decision? A: Income will apply its own guidelines on the assessment of risks. If you have any additional information about your health, you may give this to us for a review of our earlier decision.

Product coverage

    • Q: What is Deductible and Co-insurance? A:

      Deductible is the amount that you will need to pay first before any claim is payable. Co-insurance is the amount that you need to co-insure after the Deductible is met.

    • Q: If I develop a medical condition a few years after my insurance has started, will my insurance coverage be affected? A:

      No, IncomeShield Standard Plan is guaranteed renewable for a lifetime. This means that after you have been accepted, any change to your health status does not affect your current insurance coverage.

Applying for Riders

    • Q: Are the exclusions under the IncomeShield Standard Plan applicable for the Riders? A: All the exclusions under the IncomeShield Standard Plan will apply to the Riders. Additional exclusions under the Riders will be specified under the Rider contract.
    • Q: Can I, as the insured person, purchase two or more Riders for myself? A: You are only able to purchase either Plus or Assist Rider and only one Daily Cash Rider and one Child Illness Rider.

      For example, you can purchase three Riders (Plus Rider, Daily Cash Rider and Child Illness Rider).
      However, you cannot purchase two Daily Cash Riders under one insured person.

Upgrading to IncomeShield Standard Plan

    • Q: How do I upgrade to IncomeShield Standard Plan? A: For existing policyholders covered under Plan B, Plan C and Enhanced C, you can choose to upgrade your plan to enjoy better benefits. Any upgrade of plans will require underwriting. You will need to complete and submit the Upgrading or Adding riders to IncomeShield Standard Plan form.
    • Q: I have existing Riders with my Enhanced IncomeShield/IncomeShield plans. Will I still have my Riders if I switch to IncomeShield Standard Plan? A: Your existing Riders will continue to be attached to your upgraded plan. However, the Rider premiums under your upgraded plan may be higher.
    • Q: Do I need to wait till my renewal for the upgrade to be effective? A: No, upon approval of your upgrade application, we will issue you a new policy contract. The change will take effect on the start date indicated on your policy contract.
    • Q: I upgraded to a higher plan with exclusion of certain medical conditions. Will I lose the cover for these medical conditions that were previously covered? A: No, you will continue to enjoy cover up to the benefit limits of your previous plan for these medical conditions. For your upgraded plan, you will be covered for any other medical conditions that you are not excluded from.
    • Q: What will happen to my existing cover if I request for an upgrade of plan? A: Upon a request to upgrade your plan, the current policy will be terminated and a new set of policy document will be issued to you. Any unused premiums from the terminated policy will be refunded to you through your respective mode of payment.
    • Q: Why is the same policy number used for my upgraded plan? A: We are using the same policy number for your new plan as it is essentially a conversion or upgrade of plan. This will make it easier for you to remember your policy number.
    • Q: I have upgraded my plan recently. Can I upgrade again to a higher plan? A: If you wish to upgrade to a higher plan after your first upgrade, you can do so after 40 days from the start date of your upgraded plan.
    • Q: I submitted an application to upgrade my plan. Can I change my mind to upgrade my plan later? A: Yes, you can. However, you should note that re-application will be subject to Income’s underwriting and acceptance.
    • Q: I submitted my upgrade form together with my whole family. Why am I the only one to receive the IncomeShield Standard Plan policy contract? A: Each insured person is issued an individual insurance policy. Therefore, each upgrade is processed independently and may result in a time difference when receiving your policy contracts.

Plus Rider

    • Q: How can I get coverage for Deductible and Co-insurance? A: The Plus Rider will cover the Deductible and Co-insurance parts of your IncomeShield Standard Plan. You will have coverage from the first dollar (subject to admission of ward class, benefit limits, exclusions and other policy terms).

Assist Rider

    • Q: How can I keep my hospital bill to a minimum? A: With the Assist Rider, you will only need to pay 10% of the claimable amount if you are admitted to your entitled ward or lower. The amount that you need to co-pay will not be more than the maximum co-payment of $2,000 per policy year.

Daily Cash Rider

    • Q: Under IncomeShield Standard Plan, what is the Daily cash benefit and Get-well benefit payable under Daily Cash Rider? A: If you are on IncomeShield Standard Plan, the daily cash benefit and get-well benefit under your Daily Cash Rider will be $50 and $100 respectively.
    • Q: How long must I be hospitalised before I can claim for the get-well benefit? A: You must be hospitalised for at least 48 hours in order to claim for the get-well benefit. You must also survive the hospitalisation.
    • Q: Will benefits be payable for Day Surgery in a clinic? A: For Day Surgery, the Daily Cash benefit will be paid only if the surgery is done in a Restructured or Private Hospital in Singapore, with at least one day Room and Board charged.
    • Q: Can I claim under the Daily Cash Rider if I am hospitalised overseas? A: You can claim under the Daily Cash Rider for hospitalisation in Singapore only.
    • Q: I am warded in two different hospitals for a day, how much will be payable to me under the Daily Cash benefit for that day? A: The Daily Cash Rider will only pay for one day under the Daily Cash benefit.
    • Q: If I am hospitalised for two separate periods of 200 days each for the same illness/accident, would the maximum benefit limit of 365 days for the Daily Cash Rider apply? A: If you have been discharged from the hospital for a continuous period of more than 90 days, any subsequent hospitalisation for the same accident or illness from the same confirmed diagnosis will be treated as arising from a separate or different accident or illness.

      Scenario A: Your 1st hospitalisation is 200 days. After you get discharged, more than 90 days has passed before your 2nd hospitalisation of 200 days. The benefit payable will be 400 (200+200) days.

      Scenario B: Your 1st hospitalisation is 200 days. After you get discharged, 90 days or shorter has passed before your 2nd hospitalisation of 200 days. The benefit payable will be 365 days.
    • Q: What is the waiting period under the Daily Cash Rider? A: The waiting period is 30 days from the start date of the Daily Cash Rider.

Child Illness Rider

    • Q: What is the waiting period under the Child Illness Rider? A: There is a 60 days waiting period from the start date of the Child Illness Rider, on the first diagnosis of the Child Illnesses covered (except for Leukaemia). For Leukaemia, the waiting period is 90 days from the start date of the Child Illness Rider.


    • Q: Why can’t I pay my premiums via credit card? A: As a social enterprise, we aim to keep our premium rates as low as possible. Hence we look for the most cost effective collection method so that our policyholders can continue to benefit from the competitive premium rates. As IncomeShield Standard Plan is a long term contract, it is convenient and more cost effective to pay the premium by GIRO or Internet banking.