Frequently Asked Questions

Endowment Plan

Product coverage

    • Q: What are the benefits payable? A:

      We will pay if the Insured dies or becomes Totally and Permanently Disabled, in accordance to the terms set out in the policy contract.

      If the Insured survives at the end of the policy term and the policy has not ended, we will pay a maturity benefit.

Death benefit

    • Q: What is the Death Benefit payable? A:

      In the event of death, we will pay the Sum Assured and accumulated bonuses (if any).

      This benefit will be paid in one lump sum, less any loan and debt. The policy will cease after the benefit is paid.

    • Q: What is the exclusion for Death Benefit? A:

      We will not pay the Death Benefit if the Insured commits suicide within the first year of policy commencement. The policy will cease with immediate effect and we will refund the total premium received without interest.

Total and permanent disability benefit

    • Q: What is the definition of TPD? A:

      You must be incapable of engaging in any occupation. We do not pay if you are merely unable to perform the same job as before, or are unable to perform a job to which your training, education or experience is suited.

      Total and Permanent Disability is defined as the inability to take part in any paid work for the rest of the Insured’s life, or Total Physical Loss.

       

      “Total Physical Loss” refers to:

      • the total and permanent loss of sight in both eyes;
      • the loss of, or total and permanent loss of use of, two limbs at or above the wrist or ankle; or
      • the total and permanent loss of sight in one eye and the loss of, or total and permanent loss of use of, one limb at or above the wrist or ankle
    • Q: What is the TPD Benefit payable? A: In the event the insured is diagnosed as totally and permanently disabled before the age of 70 (last birthday), we will pay the sum assured and accumulated bonuses (if any). This benefit will be paid in one lump sum, less any loan and debt. The policy will cease after the benefit is paid. The maximum aggregate total and permanent disability benefit payable on the insured is S$3.75 million (excluding any bonuses), inclusive of all in forced policies issued by us and by any other insurer.
    • Q: How does Income pay the TPD Benefit? A:

      We will pay this benefit in a lump sum, subject to a maximum payment of S$1 million each year. We will pay the remaining amount of this benefit in yearly instalments if the benefit exceeds S$1 million. The policy will cease once we begin paying this benefit.

      If you die before all the yearly TPD benefit instalments have been paid, or the policy reaches its original expiry date, we will pay the rest of the yearly TPD benefit instalments in a lump sum.

    • Q: What are the exclusions of TPD Benefit? A:

      We will not pay this benefit if your claim arises from:

      • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide;
      • unlawful acts, provoked assault, or deliberate exposure to danger; or
      • effects of alcohol, drugs or any dependence.

      We do not pay if you are merely unable to perform the same job as before, or are unable to perform a job due to the limitations of your training, education or experience.

    • Q: What is required when I submit a TPD claim? A:

      You will need to provide us with a medical certificate by a Registered Medical Practitioner certifying that the Insured is Totally and Permanently Disabled for at least six months consecutively.

    • Q: Do I need to continue paying premiums while I am receiving the TPD Benefit in instalments? A:

      No, once we begin paying the TPD benefit, your policy and all Riders (except for Extended Total and Permanent Disability Benefit) will cease immediately and you do not have to pay premiums.

Riders / supplementary benefits

    • Q: What are Riders / Supplementary Benefits? A:

      Riders, also known as Supplementary Benefits, can be attached to a basic insurance policy to provide additional protection at lower cost.

    • Q: When will the Riders cease? A:

      The Riders will be automatically renewed at the end of its contract term, up to the anniversary of the Entry Date when the Insured reaches 79 years old (unless otherwise stated). The renewal premiums are calculated based on the attained age of the Insured at time of renewal.

      We will renew this Rider as long as the basic Policy remains in force.

      This Rider will cease immediately when the basic Policy is terminated or converted to a paid-up policy.

    • Q: Can I add or remove Riders after the policy is in force? A:

      Yes, you can add or remove Riders any time after the policy is in force. However, adding Riders after the policy is in force will be subjected to a reassessment of your health and financial situation.

Cash value, bonuses & maturity benefit

    • Q: Is there any cash value for this policy? A:

      Yes, your policy will have a cash value when premiums have been paid for at least two years.

    • Q: Is there any cash value for Riders added to this policy? A:

      No, there is no cash value for Riders.

    • Q: What is the Maturity Benefit? A:

      The Maturity Benefit is a lump sum payment made to you when your policy matures at the end of the policy term. It consists of the Sum Assured and accumulated bonuses.

      The amount of guaranteed and non-guaranteed Maturity Benefit is shown in the Benefit Illustration.

    • Q: Is there a surrender value for my policy? A:

      Yes, your policy has a surrender value after you have paid premiums for two years. However, buying a life insurance policy is a long-term commitment. An early termination of the policy usually involves high costs and the surrender value may be less than the total premiums paid.

Eligibility & premium payments

    • Q: Can I use funds in Central Provident Fund or Supplementary Retirement Scheme to buy this policy? A:

      No, you can only use cash to buy this policy.

    • Q: What is the minimum and maximum sum assured for this policy? A:

      The minimum sum assured is $15,000 per policy.

      There is no maximum limit on the sum assured but it will be subjected to an assessment of your health and financial condition.

    • Q: Can I backdate my policy? A:

      Yes, you can backdate your policy up to six months, so that you can pay premiums based on a lower entry age.

Policy loan

    • Q: Can I take a policy loan? A:

      Yes, you can take a policy loan subject to the prevailing terms and conditions.