Frequently Asked Questions

OCBC Protect

General

• Q:Can I purchase both the OCBC Protect Classic and OCBC Protect Prime for myself?

  A:

  Yes, you can do so. The maximum sum assured for each plan is $300,000.

• Q:Can my husband or wife and I (both OCBC cardholders) each buy the same plan and cover each other?

  A:

  Yes, you can do so. However, the total sum assured for an individual life should not be more than $300,000.

• Q:If I wish to purchase OCBC Protect for my husband or wife and children, is it compulsory for them (if applicable) to be OCBC cardholder?

  A:

  No, it is only compulsory for you (the main insured) to be the OCBC cardholder. Cardholder means the principal or supplementary cardholder of at least one valid OCBC credit or debit card issued by OCBC Bank.
   
  

  You will need to be insured under OCBC Protect before your husband or wife and children can sign up for the plan.

Product coverage

• Q:If I terminate my OCBC card, will my OCBC Protect policy be terminated?

  A:

  Yes, your OCBC Protect policy will be terminated if you terminate your OCBC card or fail to maintain at least one OCBC card.

• Q:If I terminate my OCBC card or my OCBC Protect policy, will my husband or wife and children still be insured under OCBC Protect?

  A:

  No, your husband or wife and children will not be covered under OCBC Protect once you terminate either your OCBC card or your OCBC Protect policy.

• Q:If I terminate my OCBC Protect policy, will I receive any refund?

  A:

  You can refer to the following table for the refund you will receive.

  Premium payment frequency	Refund
  Monthly	No refund nor surrender value.   Termination of your OCBC Protect policy will only take effect on the next premium due date. You will continue to be covered for the entire month for which the premium had been paid.
  Yearly	No surrender value.   Termination of your OCBC Protect policy will only take effect on the next month. We will refund you the premium paid in advance for the remaining months. You will continue to be covered until the end of that month for which the event of termination occurs.

• Q:What are the general exclusions for OCBC Protect?

  A:

  The list of exclusions are as follow:

  Coverage	Exclusions
  Death	Suicide or attempted suicide, whether sane or insane, within one year from the start date or the reinstatement date, whichever is later.
  Total and permanent disability before the age of 65	Self-inflicted injury
  Partial and permanent disability due to an accident before the age of 65	We do not pay if the partial and permanent disability is caused directly or indirectly, totally or partly by: self-inflicted injuries, suicide or attempted suicide while sane or insane; any pre-existing condition relating directly or indirectly to the loss or where the insured received medical treatment or asked for medical advice (which relates directly or indirectly to the loss) before the start date of the insured’s cover; war (declared or not), revolution or any war-like operation; military or naval service in time of war, or while under order for warlike operations or to restore public order; or racing on wheels.
  Terminal illness	We do not pay if the insured’s terminal illness is caused directly or indirectly, totally or partly, by: self-inflicted injuries or illness; the influence or deliberate misuse of drugs or alcohol; any pre-existing condition relating directly or indirectly to the terminal illness or where the insured received medical treatment or asked for medical advice (which relates directly or indirectly to the terminal illness) before the start date of the insured’s cover; or acquired immunodeficiency syndrome (AIDS), AIDS-related complex or infection by human immunodeficiency virus (HIV) except HIV due to blood transfusion and occupationally acquired HIV.   We will not pay if the diagnosis is made within 30 days from the start date or reinstatement date (if any) of the insured’s cover, whichever is later.
  29 critical illnesses	We do not pay if the insured’s critical illness is caused directly or indirectly, totally or partly, by: self-inflicted injuries or illness; the influence or deliberate misuse of drugs or alcohol; an episode of coronary artery or ischaemic heart disease that happens before the start date of the insured’s cover; any pre-existing condition relating directly or indirectly to the critical illness or where the insured received medical treatment or asked for medical advice (which relates directly or indirectly to the critical illness) before the start date of the insured’s cover; or acquired immunodeficiency syndrome (AIDS), AIDS-related complex or infection by human immunodeficiency virus (HIV) except HIV due to blood transfusion and occupationally acquired HIV.   For major cancers, coronary artery bypass surgery, heart attack of specified severity and angioplasty and other invasive treatment for coronary artery, we will not pay if the diagnosis for the first time by a registered medical practitioner is made within 90 days from the start date or reinstatement date (if any) of the insured’s cover, whichever is later.   For the other remaining critical illnesses, we will not pay if the diagnosis for the first time by a registered medical practitioner is made within 30 days from the start date or reinstatement date (if any) of the insured’s cover, whichever is later.

Application & procedure

• Q:Am I required to go for a medical check up to apply for OCBC Protect?

  A:

  No, you are generally not required to undergo medical check up when you apply for OCBC Protect. However, if our underwriters require a medical check up to underwrite your application, we will inform you in writing.

• Q:If I have a pre-existing illness, will my new application still be accepted?

  A:

  All new applications will be subject to underwriting. Depending on your pre-existing illness, Income may accept your application based on the following terms:
   

  • Reduced sum assured
  • Special terms with exclusions

• Q:What should I do if I wish to include my spouse or children under OCBC Protect?

  A:

  Please note that for any new application, it will be subject to underwriting.
  
  You will need to fill in and sign the OCBC Protect Application Form and submit it to “Income Insurance Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

• Q:Can my spouse and children’s sum assured be higher than mine?

  A:

  No, the sum assured for your husband or wife and children must not be more than your sum assured unless your sum assured is reduced by Income due to underwriting reasons.

• Q:I apply for OCBC Protect for myself, my husband or wife and child but my application is declined due to underwriting reasons. Will my husband or wife and child still be eligible for cover under the plan?

  A:

  Your husband or wife and children will be eligible for cover if you, as the OCBC cardholder, are covered under the same plan. If we decline your application due to underwriting reasons, your husband or wife and child will not be eligible for cover under the plan.

Policy alteration

• Q:How do I increase my sum assured under OCBC Protect?

  A:

  You should note that for any increase in sum assured, your application will be subject to underwriting and the maximum sum assured for an individual life in cases of increasing sum assured.
   
  

  You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (For OCBC Protect only) for any increase of sum assured.
   
  

  Please mail your completed and signed form to “Income Insurance Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

• Q:How do I reduce my sum assured under OCBC Protect?

  A:

  You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (For OCBC Protect only) for any reduction of your sum assured. However, you will not be required to complete the “Declaration of continued insurability questionnaire” section.
   
  

  Please mail your completed and signed form to “Income Insurance Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.