14 Nov 2013
Singapore’s Leading Insurer Implements New Generation Application Monitoring Technology to Improve Customers’ Online Experiences
Singapore, 14 November 2013 — Compuware Corporation (Nasdaq: CPWR), the technology performance company delivering a new generation of application performance management (APM), today announced that NTUC Income, a leading insurer in Singapore, has selected Compuware APM Real User Monitoring for Web and Mobile Applications to improve its end user’s online experience. The implementation at NTUC Income underscores the insurer’s commitment to delivering excellent service and ensuring that its customers’ online experiences are consistently positive and efficient.
As Singapore’s largest composite insurer with two million customers holding about 3.8 million policies, NTUC Income relies on dozens of different applications and web services in its operations. Its online transactions have grown significantly over the last few years, adding load and complexity to its systems. NTUC Income decided to streamline its application performance management across the enterprise, with the aim of tuning up its most critical applications from the user’s perspective.
“Providing excellent customer service and meeting the expectations of all our IT end users is a key priority for our team,” Mr Chiong Choo Meng, Vice President, Information Management, NTUC Income. “We needed a better way to monitor the health and performance of our systems, especially as page view traffic and transaction spikes increase.”
Through the APM implementation, NTUC Income wanted to proactively spot and solve application performance issues before users are impacted. These include poor-performing HTML pages, delays in page loading and slow network and server response.
“Given the complexities of our environment, our IT team use to spend a fair amount of time troubleshooting,” said Mr Chiong. Using Compuware APM has given us greater visibility of our infrastructure and web performance and the impact of any performance issues on our users. This allows us to react more quickly and reduce troubleshooting and resolution time.”
By implementing Compuware APM and achieving a 20 percent reduction in troubleshooting, NTUC Income’s team has been able to focus on developing and managing solutions for their users that are core to their business.
“Innovative companies like NTUC Income are using technology to drive better customer service,” said Mr Koh Eng Kiong, Regional Director for ASEAN at Compuware Corporation. “Compuware APM is helping to ensure that the IT infrastructure of NTUC Income performs smoothly and effectively. We provide thorough end-user monitoring which ensures NTUC Income has full visibility of the transactions executing on their website.”