Critical Illness Claim

Critical Illness Claim

If you are covered for critical illness (dread disease) under your group insurance plan, here are the steps to making a claim.

Before submitting

  • Claims should be submitted within six months from the diagnosis date of the critical illness.

Submitting the claim


Step 1: Prepare required documents

  1. Medical reports, investigations reports, laboratory reports and hospital discharge summary
  2. Attending Medical Practitioner's Statement (AMPS), to be completed by the claimant and the attending physician.
    1. If claiming for any of the conditions below, please use the specific AMPS form:
    2. Otherwise, please use the AMPS.
  3. NRIC or relevant identification documents (e.g. passports, birth certificates)

Step 2: Complete claim form

Please print and complete the Medical/Accident/Living/Total and Permanent Disability Claim Form.


Step 3: Submit the completed claim form and required documents

Please submit your completed claim form and documents to your company’s Human Resource Department (or your union/association) for their endorsement. Your company or organisation’s insurance administrator will then submit the claim to Income on your behalf.

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.