Death Claim

Death Claim

We strive to make the claim process clear and convenient for our policyholders. If you have a group life insurance plan, here are the steps for making a death claim.

Before submitting

  • To submit the claim, you must be the insured individual’s nominee or closest next-of-kin.

Submitting the claim

1

Step 1: Prepare required documents

  1. Certified true copy of death certificate
  2. NRIC or relevant identification documents (e.g. passports, birth certificates)
  3. Proof of claimant's relationship with deceased individual
    Claimant Documents Required
    Spouse Marriage certificate
    Parent Birth certificate of deceased
    Child Birth certificate of claimant
    Sibling Birth certificates of deceased and claimant
  4. Last will of the deceased, if any
  5. Newspaper clipping and police report (for deaths due to accidental or violent causes)
  1. Certified true copy of death certificate
    • The original death certificate must be certified by your lawyer or any notary public.
  2. Letter from Immigration and Checkpoint Authority (ICA)
    • This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate.
  3. Repatriation report (if body was repatriated to Singapore for cremation/burial)
  4. NRIC or relevant identification documents (e.g. passports, birth certificates)
  5. Proof of claimant's relationship with deceased individual
    Claimant Documents Required
    Spouse Marriage certificate
    Parent Birth certificate of deceased
    Child Birth certificate of claimant
    Sibling Birth certificates of deceased and claimant
  6. Last will of the deceased, if any
  7. Newspaper clipping and police report (for deaths due to accidental or violent causes)
All documents submitted must be in English.  Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.
2

Step 2: Complete relevant claim form

Please print and complete the form required for your plan.

NTUC Gift
Death (NTUC Gift)
Please note that this form has to be endorsed and submitted by your union or association.

All other plans
Death claim form

3

Step 3: Submit the completed claim form and required documents

Please submit your completed claim form and documents to your company’s Human Resource Department (or your union/association) for their endorsement. Your company or organisation’s insurance administrator will then submit the claim to Income on your behalf.

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.