Disability Claim – TPD / PPD

Disability Claim – TPD / PPD

If you are covered by a group insurance plan, here is a guide to submitting disability claims.

Before submitting

  • Please check with your company to confirm the type of disability benefit covered under your plan.
  • If possible, claims should be submitted within six months from the date of the injury or disease that gave rise to the disability.

Submitting the claim


Step 1: Prepare required documents

  1. Attending Medical Practitioner's Statement, to be completed by the claimant and the attending physician
  2. Medical reports, investigations reports, laboratory reports and hospital discharge summary
  3. Medically boarded out letter, if any
  4. Newspaper clipping and police/accident report, if applicable
  5. NRIC or relevant identification documents (e.g. passports, birth certificates)

Step 2: Complete the relevant claim form

Please print and complete the form required for your plan.

Total / Partial and Permanent Disability Claim Form (NTUC GIFT)

Please note that this form has to be endorsed and submitted by your union or association.

All other plans

Medical/Accident/Living/Total and Permanent Disability claim form


Step 3: Submit the completed claim form and required documents

Please submit your completed claim form and documents to your company’s Human Resource Department (or your union/association) for their endorsement. Your company or organisation’s insurance administrator will then submit the claim to Income on your behalf.

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.

Frequently asked questions