Home Insurance Claim

Home Insurance Claim

Here are the steps for making a home insurance claim.

Before submitting

  • Please submit your claim within 30 days of the insured event(s).

Submitting the claim


Step 1: Complete claim form

Please print and complete the Home claim form.


Step 2: Prepare required documents

Please note that the list of documents below is not exhaustive. Other documents may be requested if necessary.

  • Police report / investigation results & incident report
  • Photographs of damage
  • At least two quotation(s) for repair/replacement of the lost or damaged property
  • Assessment report from repairer on the cause and extent of the damaged property
  • Invoices / purchase receipts of lost or damaged property
  • Letters, writ of summons from third party, if applicable

Step 3: Submit the completed claim form and required documents

You can submit your claim form and necessary documents through any of these channels:

  • At an NTUC Income branch
  • To your insurance adviser
  • By email to pcc@income.com.sg
    Please note that the total size of file attachments in each email should not exceed 30MB.
    For medical claims, please send the original medical bills to our postal address or submit them at our branches.
  • By post to
    NTUC Income
    Bras Basah PO Box 0132
    Singapore 911802

After claim submission

We settle most claims within 10 working days after we receive all documents required.

We will require more time to process claims which require further clarifications. For such cases, we will keep you informed of developments.

Frequently asked questions

Downloads & forms