Accident Claim (Accident Benefit Rider)

Accident Claim (Accident Benefit Rider)

If you have an Accident Benefit Rider, here are the steps for submitting a claim in the event of an accident.

Before submitting

  • For smoother claims processing, please submit your claim as soon as possible, and within 30 days from the date of the accident

Submitting the claim

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Step 1: Prepare required documents

  1. Hospital discharge summary
  2. Medical certificates
  3. A copy of the final hospital bills and receipts
  4. Medical reports
  5. Accident reports
  6. Police report, if any
  7. NRIC
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Step 2: Complete the claim form

Please print and complete the Medical/Accident/Living/Total & Permanent Disability Claim Form.

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Step 3: Submit the completed claim form and required documents

You can submit your claim form and documents through any of the following channels:

  • At an Income branch
  • To your insurance adviser
  • By post to
    Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.

Frequently asked questions