Critical Illness Claim

Critical Illness Claim

Here are the steps for making a critical illness (dread disease) claim.

Before submitting

  • Claims should be submitted within six months from the diagnosis date of the critical illness.

Step 1: Prepare required documents

  1. Medical reports, investigations reports, laboratory reports and hospital discharge summary
  2. Attending Medical Practitioner's Statement (AMPS), to be completed by the claimant and the attending physician.
    1. If claiming for any of the conditions below, please use the specific AMPS form:
    2. Otherwise, please use the general AMPS.
  3. NRIC or relevant identification documents (e.g. passports, birth certificates)

Step 2: Complete claim form

Please print and complete the Medical/Accident/Living/Total & Permanent Disability Claim Form.


Step 3: Submit the completed claim form and required documents

You can submit your claim form and necessary documents through any of these channels:

  1. At an Income branch
  2. To your insurance adviser
  3. By post to
    Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.

Frequently asked questions