Outpatient Claim (Managed Healthcare System)

Outpatient Claim (Managed Healthcare System)

Are you an IncomeShield policyholder?

This page is for outpatient claims under Managed Healthcare System (MHS). For outpatient claim information under IncomeShield, please refer to our IncomeShield guide.

If you have a Managed Healthcare System plan, you are also covered for certain medical expenses other than hospitalisation. Here are the steps for making an outpatient claim.

Before your visit to the clinic/hospital

  • Please refer to your policy document to verify that your plan covers the outpatient treatment and the medical institution.
  • You will need to produce your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.
  • You will need to bring along your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
  • To view the list of panel doctor and panel private specialists under your plan, log in here.

Submitting the claim


Step 1: Prepare required documents

  1. Original final medical bills and receipts [1]
  2. Medical reports, if available
  3. Copy of referral letter if you are claiming for a specialist visit
  4. Copy of the attending physician’s prescription if you are claiming for purchase of drugs

Step 2: Download and complete the claim form

Managed Healthcare System (Outpatient Care)


Step 3: Submit the completed claim form and required documents

You can submit your claim form and documents through any of the following channels:

  • At an Income branch
  • To your insurance adviser
  • By post to
  • Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557

After claim submission

We settle most claims within 14 working days after we receive all documents required.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.

Important Notes


  1. How to tell if your hospital/medical bills are original and final:
    a. The bill is a final bill, not an estimated or interim bill.
    b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
    c. There is no outstanding amount due to the medical institution.
    d. The amount covered by Medisave is approved, if applicable.
    e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Information is correct as of 11 December 2016

Frequently asked questions