Testimonials

Testimonials

At Income, we aim to provide quality service to our customers through comprehensive insurance products and effective aftersale service.

Thank you so much for assisting me in the claim within such a short period of time. Words cannot describe how important your wonderful service is to me at this moment.

- Income policyholder

I am highly appreciative of your very prompt actions. I will not hesitate to endorse the good image of NTUC to all my friends and business associates brought about on one part by your goodself.

- Income policyholder

Thank you for your expeditious follow-up and settlement… The funds come in handy for my medical treatment and consultations.

- Income policyholder

When I told my family about the insurance settlement, everyone was surprised. I shared my experience with both of you, assisting me to get the settlement on the spot. It is a rare experience and I will not forget it.

- Income policyholder

A sincere note to thank Doreen for her prompt follow-up on my air-con problem. She has helped me have peaceful nights. Special thanks to NTUC Income Home Services hotline, who looked for a contractor to solve my problem.

- K. T. Chan

Not only was Ram very helpful but I personally felt that he had gone the extra mile to convert a moment of confusion and panic to a moment of ease. He did not stop at just the first call but he guided me throughout my entire journey at ease.

- NTUC Income policyholder

Roszliana calmly and efficiently saw to our needs, and rendered sound professional advice to us and the party involved. As we are also insured with NTUC Income, she took us through a detailed, step-by-step instruction of what to do for the next 24 hours, and the different scenarios and options available to us.

- NTUC Income policyholder

The [Orange Force rider], Benjamin Sim, took charge upon arrival and started to take details of all the vehicles and drivers involved in the accident. His efficiency put my mind at ease that there was someone there taking care of the details when I was still in a daze... [If] all of your riders are like Benjamin, all I can say is a job well done and it will be the reason that I will keep insuring with NTUC Income.

- NTUC Income policyholder

Latest testimonials

From the bottom of our heart, we are very thankful for providing lots of information and helping my husband’s insurance claim. We wish you and your family a happy and prosperous new year!

- Income policyholder

I made a claim on my travel insurance and it was one of the easiest and pleasant experiences ever. I was amazed that I was served at the claims counter almost immediately. Staff was very friendly and helpful. Within a few days my claim submission had been received and a cheque for full replacement cost for my phone came a few weeks after that.

- Income policyholder

I want to express our utmost thanks to all parties that have helped to facilitate the release of our cargo. This matter shows NTUC staff’s efficiency in handling problems for customers.

- Income policyholder

My claim was processed within 2 days. This is unheard of in the insurance industry. The level of service I received — from the agent I spoke to and the claims officer — has been of superior quality when compared to others. Their service standards should be what others should aim to achieve.

- Income policyholder

Our heartfelt appreciation for helping us process our claim swiftly. We are really thankful as this brings some relief to our financial situation… We are deeply grateful as we still have three children to see to. God bless your good heart! Thank you Income and valued staff like your goodself.

- Income policyholder

Thank you so much for assisting me in the claim within such a short period of time. Words cannot describe how important your wonderful service is to me at this moment.

- Income policyholder

I am highly appreciative of your very prompt actions. I will not hesitate to endorse the good image of NTUC to all my friends and business associates brought about on one part by your goodself.

- Income policyholder

Thank you for your expeditious follow-up and settlement… The funds come in handy for my medical treatment and consultations.

- Income policyholder

The most excellent experience and prompt service from any company that I have ever encountered. Goes beyond my expectations. Well done!

- Income policyholder

We were glad that we had someone to pin our hopes on. As we stubbornly refused to give up fighting, we could not forget the encouragement you gave us. Thank you again for your kindness.

- Income policyholder

When I told my family about the insurance settlement, everyone was surprised. I shared my experience with both of you, assisting me to get the settlement on the spot. It is a rare experience and I will not forget it.

- Income policyholder

I am very happy with the service provided by Income and Mdm Ho and will definitely recommend you to my friends. Having employed part-time cleaners for many years from various sources, I am most satisfied with the service provided by Income and Mdm Ho.

- Ai Ling Sim-Devadas, 36, Communications Manager

I was very pleased and satisfied with the cleaning service provided by Income and Ivy. She was always on time, fast and effective in her work.

- Vanessa Katte, Singapore PR

I would like to express my sincere thanks to Income for sending Anjalai to work in my home for the last 3 or so years. She has been a most wonderful helper who went beyond her duties to ensure that my home is always in a good, spick and span condition.

- Vivien, 43, HR Manager

A sincere note to thank Doreen for her prompt follow-up on my air-con problem. She has helped me have peaceful nights. Special thanks to NTUC Income Home Services hotline, who looked for a contractor to solve my problem.

- K. T. Chan

Both Passionair and Seng Huat have completed their jobs at my house. They are professional and timely in their appointments and easily contactable. Also, their rates are reasonable. I would recommend them to my friends.

- A. Chua

I wish to commend the services of Kah Lian Electric Co, which was assigned by Income to me. They sent a technician to my house at Blk 701 Tampines to repair a fluorescent light. Not only was he punctual but he was also courteous, competent and thorough in his work. He delivered an excellent service.

- Mrs Susan Lai

I recently requested for Income to recommend a contractor as I wanted to do up my flat. Thank you for recommending Yong Hong Seng! The fees were reasonable and the renovation work was completed well and efficiently. The contractor was responsible and always contactable when I needed his advice.

- G. Chan

I was extremely pleased with Speedlight's service. I must thank David and of course his Technician Mr Tang for doing a good job at reasonable rates.

- A. Velu

Mr Dowin Ho has surpassed every expectation we had. From the excellent work done to the wonderfully prompt after-service given, we are very satisfied, as every request made was acceded to promptly and much to our satisfaction.

- Mohd Omar and Rozita

Thank you Income for recommending Mr Koo of Sin Hou Engineering System to me for my TV cable problem. Mr Koo attended to me today punctually and provided professional service. He rectified the problem within short time, and more importantly, at a reasonable price. Thank you.

- C. J. Yap

Not only was Ram very helpful but I personally felt that he had gone the extra mile to convert a moment of confusion and panic to a moment of ease. He did not stop at just the first call but he guided me throughout my entire journey at ease.

- NTUC Income policyholder

Roszliana calmly and efficiently saw to our needs, and rendered sound professional advice to us and the party involved. As we are also insured with NTUC Income, she took us through a detailed, step-by-step instruction of what to do for the next 24 hours, and the different scenarios and options available to us.

- NTUC Income policyholder

The [Orange Force rider], Benjamin Sim, took charge upon arrival and started to take details of all the vehicles and drivers involved in the accident. His efficiency put my mind at ease that there was someone there taking care of the details when I was still in a daze... [If] all of your riders are like Benjamin, all I can say is a job well done and it will be the reason that I will keep insuring with NTUC Income.

- NTUC Income policyholder

… I am happy with the excellent services that you have provided. You are fully aware of customer’s needs and able to deliver what is required. Overall, you have done an excellent job… (The MSC representative) has gone the extra mile to deliver what is beyond the expectations of his work

- Income Policyholder

(The MSC representative) explained to us the whole process and (took the time) to get our car repair done and went the extra mile by calling to update me (on) the progress up to very day I took my car back. I am grateful for the thorough job your employee did.

- Income Policyholder

Being a Graduate Trainee also meant I was assigned a career coach who constantly guides me and maps my career progressions. My career coach helps me focus on what I want to achieve, so that I am able to work toward my goals effectively.

- Calvin Tham, Graduate Trainee, Life Insurance

During the final presentation, I was pleasantly surprised about the applicability of my work for the organisation. The SVP & Head of Finance and Financial Controller wanted me to share my SOPs and findings with the rest of the Finance Department, and that made me feel like I was adding value.

- Kenneth Kow, Finance

I attended Race On! 2013 and the brand “NTUC INCOME” lingered in my mind ever since. I hope Race On! 2014 will continue to inspire more undergraduates to join Income because it is indeed a fun and modern place to be in.

- Zandra Chen, Internal Audit

I feel that Income is an organisation that focuses on the learning and development of its employees. I could tell that learning is valued here at Income.

- Goh Li Quan, Finance

I have gone from strength to strength since joining Income. My growth is fuelled by sound advice, constructive criticism and a wealth of opportunity from all levels of management within the company… The GTP is an avenue that you can consider to start your professional journey.

- Rikki Suarez, Graduate Trainee, Investments Department

My colleague, Jen Ming, proactively went out of his way to explain the rationale for certain work I was doing. I appreciate that there is someone who is creating a positive learning culture in Income. He inspired me to do the same for others.

- Joshua Ong, Actuarial