NTUC Income AR 2017

When marketing communications professional Benjamin Soh and his wife, Rachelle, got into a motor accident last year, they were disorientated. “As it was the first time we were involved in an accident, we were unsure what to do. When we called the Income motor hotline for help, the officer on the line, Nicholas, was calm, patient, and professional. And in just 10 minutes, Income Orange Force rider, Haziq, arrived at the accident scene and from that point on, took care of everything for us,” Mr Soh recalled. Since October 2011, Income Orange Force has been prowling busy expressways and roads in Singapore every day in their distinctive orange motorbikes. Their job? To render assistance to distressed motorists involved in traffic accidents. The 20-strong fleet of Income Orange Force riders handles an average of about 700 cases and receives more than 20 compliments every month, demonstrating our commitment to provide an unparalleled level of value and service to our customers. In addition to Income Orange Force, we also offer our motor policyholders a suite of customer-focused touch points. The most recent one being the industry-first mobile application that allows our motor policyholders to file an accident report remotely. The app further complements the Income Motor Service Centre, our one-stop shop for accident reporting and vehicle repair, as well as, our partner workshops. Other value-adding propositions that complement our insurance offerings include ‘Jiffy Jane’, the industry’s first travel insurance chatbot that offers customers a seamless user experience from queries to purchase. Additionally, our Enhanced PreX Travel Insurance plans provide coverage to travellers with pre-existing conditions, offering them unprecedented peace of mind. Our commitment to cater to the unserved and underserved in Singapore has also driven us to offer a suite of products that target Singapore’s growing silver population and those with special needs, such as autism and Down syndrome. Last year, we introduced ‘Family Protect’ to give protection to individuals who are part of the “sandwiched” generation. Often, these individuals are under- insured as they are responsible for multiple dependents and are highly committed financially. We also provide free insurance to low-income households with primary school children in Singapore. Offering Value to Our Customers & Plugging their Protection Gaps Benjamin Soh, 35 Income policyholder since 2005 “I did not expect my motor insurance coverage to be so encompassing. We were thoroughly impressed by the service, dedication and professionalism shown to us.”