NTUC Income AR 2017

Every Day Made Different Today, as we become one of Singapore’s leading life, health and general insurance provider, we remain steadfast as a social enterprise. We stay focused on our founding mission to deliver insurance that is accessible and affordable to all. In 2017, we continue to grow our multi- channel distribution platform offering customers choice and flexibility when they engage with us. We are digitalising our business to better engage with our customers in this age of digitisation and change. Today, we are the largest insurer online. We are committed to make a difference by offering our policyholders value. We aim to play the role of a price moderator and offer value-added services so that our customers’ experience with insurance is constantly improved. We also offer products and services for the benefit of social good and seek to serve the underserved. Finally, we give back to the community by empowering those in need to improve their circumstances through our flagship corporate social responsibility platform, Income OrangeAid. This has been our way of doing business as we are “Made Different”. Since our founding as Singapore’s only insurance co-operative in 1970, Income has been an insurer unlike any other. We set out to be a thriving social enterprise that offers financial security to the people of Singapore via our insurance offerings while, at the same time, create and deliver long-term positive social impact in the community that we serve. 1 EVERY DAY MADE DIFFERENT ANNUAL REPORT 2017