NTUC Income AR 2018

NTUC Income (“Income”) was made different from the start. Founded in 1970 to offer essential insurance to workers in Singapore, we have since grown alongside our customers, supporting their diverse financial and protection needs as they embark on different life stages in modern Singapore. Today, Income is a top composite insurer in Singapore, providing life, health and general insurance. We continue to be customer-centric as we serve over two million customers with multiple channels and touch points. We aim to be a leading digital insurer in Singapore. This is because we understand that customers want choice, not only in product diversity to complement different life stages but also the flexibility to interact with us through their preferred choice of engagement, be it face to face via advisors or digitally. As a thriving social enterprise, making a positive difference in the community that we serve remains our business imperative. We do this via three core areas leveraging our insurance business. We strive to deliver value to our customers by playing the role of a price moderator and offering value- added services, where we can. We also plug protection gaps with products for the elderly and the underserved, as well as, improve the circumstances of those in need through programmes that promote inclusive growth and sustainable development. We will continue to chart our growth and overcome challenges, hand in hand , with the changing needs of the people we serve as we remain steadfast as a social enterprise. This has been our way of doing business and to us, it is insurance made different. h and h and in 1 2018 ANNUAL REPORT