NTUC Income AR 2018

As the lifestyle and needs of the society change in an increasingly digital economy, so must we. This is essential to ensure that we remain relevant to offer sustainable insurance to our customers. We are building technological capabilities and embarking on innovation to reimagine insurance and the way we engage our customers. To bring speed to digitalisation and product innovation, we are leveraging strategic tie-ups with ecosystem partners to tap their technological know-how and experience to introduce more bespoke offerings to customers with greater operational and cost efficiency. We were the first to make Integrated Shield Plan available online. Droplet is our “rainsurance” product that protects consumers against unpredictable surge pricing on ride-hailing platforms when it rains. Leveraging telematics technology, we enable customers to influence the motor premiums they pay through their driving behaviours. As we embark on digitalisation, our advisors also move up the value curve in supporting customers in their financial goals as we empower them with digital tools so that our advisory capabilities complement and leverage technology of today. Collectively, we are sharpening our multi-channel proposition, growing from strength to strength , our agility to meet the changing needs of modern lifestyles. The opportunities are limitless as we set new ways to engage our customers. s tren g th to s tren g th 6 HAND IN HAND