NTUC Income AR 2019

Income was incorporated 50 years ago as the first co-operative in Singapore. Till today, we are keeping to the single focus of making insurance accessible, affordable and sustainable in the country. Over the years, we have grown to become a thriving social enterprise that serves over two million customers. Besides being one of the leading composite insurers in Singapore, we have also gained recognition as a digital and multi- channel insurer. Last year, we won local and regional accolades for our digitalisation efforts, e-commerce prowess and product innovation capability. We also launched Infinitum , Income’s wholly-owned financial-advisory firm, last year as we expanded and rejuvenated our distribution footprint. Amongst insurers in Singapore, we continue to enjoy the highest association to delivering positive social impact with products that cater to the underserved segments and are considered a socially responsible company. With our strong risk and compliance culture, we have also established ourselves as a trusted financial institution amongst customers and regulators. We have come a long way since our inception. And we are doing more to ensure that we continue to respond better and faster to growing competition and evolving customers’ needs, which increasingly are motivated by convenience and lifestyle habits. To future-proof ourselves, we have entered strategic partnerships to augment the business. With like-minded strategic partners, we have broken new ground with next-generation offerings that are reimagining the way customers engage with, purchase and consume insurance. We are also strategically set up by customer segments and are keeping to a steady momentum to dominate untapped ones, while we hone our online-to-offline-to- online capabilities so that we continue to delight our customers with best-in-class customer experience. To sharpen our customer-centricity, we train all staff on design-thinking and are investing in our people so that we have the right talent and mind-set to be an industry game-changer and to bring Income to new heights. 2020 marks Income’s Golden Jubilee. On this momentous occasion, we are confident that wewill continue to adapt and respond ahead of customers’ changing needs by thinking out of the box and breaking convention, while pioneering a new era in insurance. We are here for the long haul and are committed to make a positive difference to more generations to come. Even through life’s uncertainties - we are here for sure . HERE FOR SURE 1