What you need to know.
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Your claims must be made within 30 days of the insured incident.
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All relevant documents and information must be submitted together with your claims.
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It usually takes 15 working days to process your claims after all required documents are received.
1
Tell us why you are making a claim
2
Prepare the required documents and complete the claim form
Personal accident/ medical expenses while playing golf
Required documents
- Original medical bills
- Medical report or discharge summary stating onset date, cause, extent of permanent disability (if applicable) and nature of injury
- Police report/letter from golf club confirming the incident
- Death certificate, autopsy report and coroner’s findings (death claim)
- Proof of relationship between deceased and claimant (death claim)
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.
Claim forms
Lost or damaged golfing equipment & personal items
Required documents
- Police report / investigation results / incident report / Letter from golf club confirming the loss or damage
- Colour photographs of damaged property and location
- Assessment report from repairer on the cause and extent of the damaged item(s)
- At least two quotations of repair or replacement of the lost or damaged item(s)
- Original invoice / purchase receipt of lost or damaged item(s)
- Original repair / replacement invoices / receipts
- Please do not dispose of the damaged item until we have settled your claim as we may need to inspect/verify the damages.
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.
Claim forms
Expenses for my hole-in-one celebration
Required documents
- Letter from golf club certifying the achievement
- A copy of Hole-in-One certificate
- Original entertainment bills/receipts
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.
Claim forms
Injury to others or damage to their property
Required documents
- Letter from golf club confirming the incident
- Letters, writ of summons from third party with supporting documents if any (e.g. invoices of items, quotation for repair)
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.
Claim forms
3
Send us your documents and claim form
Email to plineclaims@income.com.sg the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
If I accidentally hit someone with the golf ball while playing golf on a golf course, can I claim for my legal liability to the third party?
Yes, our Golfer’s Insurance indemnifies you against all sums which you become legally liable to pay as damages consequent upon accidental bodily injury to any person whether fatal or otherwise caused by your negligence whilst playing or practicing golf on any golf course or driving range.
If I accidentally sprained my ankle while playing golf in a golf course outside Singapore, can I claim for the medical treatment?
Yes, you can make a claim for the medical expenses incurred resulting from an accident whilst playing golf on any golf course or driving range anywhere in the world. It is subject to the policy limit and provided that the expenses are incurred within 12 months of the accident.
If I celebrate my Hole-in-One achievement one week later at any restaurant, can I still claim for the entertainment expenses?
No, we will only pay you the cost of entertainment expenses (for food and beverages only) incurred within 48 hours from your hole-in-one shot which you achieved whilst playing in any competition and/or friendly game in any recognised golf course.
Can I claim for loss or damage of my golfing equipment?
Yes, you can claim for golfing equipment if the loss or damage arises from any accident or theft whilst at or in transit to or from any golf course or driving range.
If I have misplaced my purchase receipts, can I still claim for loss of personal items?
Yes, you can still submit the claim for our review.
You should take note that in the absence of the original purchase receipts, it is more difficult for us to accurately assess their value. This may result in a further revision of the claim payout which has already been adjusted for depreciation or wear and tear.
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