Home 360 Claim

What you need to know.

For smoother claims processing, please submit your claim as soon as possible, and within 30 days from the date of the insured event(s).
We settle most claims within 15 working days after we receive all documents required.
For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.

1
Tell us what you would like to claim for

Medical expenses

Weekly cash claim

Permanent disability

Death

Home

2
Prepare the required documents and complete the claim form

Medical expenses

Required documents

Original medical bills and receipts
If these have been given to another insurer/employer, please provide:
- Photocopy of the bills
- Reimbursement letter / discharge voucher from the insurer/employer indicating the amount paid by them

Please note that this list is not exhaustive. Other documents may be requested if necessary.

Claim forms

Submit i50 Insurance eSign claim form

Download i50 Insurance Claim form

Weekly cash claim

Required documents

Medical leave certificates

Please note that this list is not exhaustive. Other documents may be requested if necessary.

Claim forms

Submit i50 Insurance eSign claim form

Download i50 Insurance Claim form

Permanent disability

Required documents

Medical report

Please note that this list is not exhaustive. Other documents may be requested if necessary.

Claim forms

Submit i50 Insurance eSign claim form

Download i50 Insurance Claim form

Death

Required documents

Death certificate, autopsy report, coroner's findings
Proof of relationship between the insured and the claimant, e.g. copy of marriage certificate / birth certificate
Police report, if applicable

Please note that this list is not exhaustive. Other documents may be requested if necessary.

Claim forms

Submit i50 Insurance eSign claim form

Download i50 Insurance Claim form

Required documents

Police report / investigation results & incident report
Photographs of damage
At least two quotation(s) for repair/replacement of the lost or damaged property
Assessment report from repairer on the cause and extent of the damaged property
Invoices / purchase receipts of lost or damaged property
Letters, writ of summons from third party, if applicable

Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.

Claim forms

Download home insurance claim form

Submit via Home Insurance eSign claim form

Home

Required documents

Police report / investigation results & incident report
Photographs of damage
At least two quotation(s) for repair/replacement of the lost or damaged property
Assessment report from repairer on the cause and extent of the damaged property
Invoices / purchase receipts of lost or damaged property
Letters, writ of summons from third party, if applicable

Please note that this list of documents is not exhaustive. Other documents may be requested if necessary.

Claim forms

Submit i50 Insurance eSign claim form

Download i50 Insurance Claim form

Your queries answered.

If the structure of my building is affected resulting from a fire, can I claim for the reinstatement of the building?

Yes, you can if your coverage includes your building structure.

Can I claim for replacement of my locks and keys in the event of forcible break-in at my home?

Yes, you can claim for the cost of repairing or replacing the lost or damaged locks and keys. The repair or replacement will be on a like-for-like basis that is not better than its original condition.

How does Income assess my claim?

We will review the claim submitted and decide whether it is necessary to appoint a loss adjuster to assist us in the investigation and assessment of the claim.

Can I claim for damages of my contents caused by bursting of common pipes/water pipe from my neighbour staying in the unit above me?

No, you can only claim for damages to your contents caused by bursting of domestic pipes within your home. This is provided that you have taken up contents coverage.

If my neighbour’s tree or a tree owned by the authorities fell and damaged my property, can I make a claim under my Home Insurance policy?

No, you will not be able to make a claim as this is outside the scope of cover of the Home Insurance policy. You may wish to pursue this claim against your neighbour or the authorities concerned.

If I caused damage to a third party’s property, should I compensate the third party for the damage?

No, you should not negotiate or make any admission of liability, offer, promise or payment without the written consent from Income Insurance. You should submit to us immediately upon receipt any legal letter (Letter of demand, Writ of Summons) and all correspondences from the third party indicating their intention to claim.

What should I do if a loss adjuster is not appointed?

You should, as far as possible, gather all facts and the circumstances giving rise to the loss. These include details of any third party responsible for the damage to your property and photographs indicating the extent of the damage.

You will need to submit all the relevant documents together with the claim form to us. We may follow up with you on further information / documents required.

If my bicycle that was parked near to the lift lobby of my condominium was stolen, can I claim for my loss?

You can claim for the loss to your insured home contents arising from theft. This is provided that there is actual or any attempt of violent and / or forcible entry into your condominium unit.

Since your bicycle was not parked within your condominium unit and there was no violent and / or forcible entry into the condominium unit, your loss is not claimable.

If my neighbour’s home caught fire and the smoke damaged my home, can I make a claim?

Yes, you can claim for smoke damage resulting from a fire under your Home Insurance policy.

Print all queries