What you need to know.
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Your claims should be submitted within 365 days from the date of insured incident.
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You should always check with your company/organisation to verify the type of benefits covered under your plan.
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All relevant documents and information must be submitted together with your claims.
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It usually takes 14-30 working days to process your claims after all required documents are received.
1
Tell us what you would like to claim for
2
Scan the required documents and submit your claim online
Medical expenses
- Scanned copy of Original final tax invoice(s) / receipt(s)
- For hospitalisation / day surgery, a copy of Inpatient discharge summary / Day surgery form / attending physician's medical report
- Police report, if applicable
- If you have submitted a claim to any third party who has reimbursed your bills (e.g. other policies / insurers / your employers), please submit copies of the following documents:
- Reimbursement letter / claim settlement letter
- Copy of the Shield Plan's settlement letter if there is any payment by Medisave-approved Integrated Shield Plan
Please note that this list is not exhaustive. Other documents may be requested if necessary.
Death in Singapore
- Certified true copy of death certificate
- NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
- Proof of claimant's relationship with deceased such as birth certificate
- Newspaper clipping and police report on the death, if applicable (for deaths due to accidental or violent causes)
- Medical report(s) (for deaths due to accidental or violent causes)
Death overseas
- Certified true copy of death certificate
- The original death certificate must be certified by your lawyer or any Notary Public.
- Letter from Immigration and Checkpoint Authority (ICA)
- This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate.
- Repatriation report (if body was repatriated to Singapore for cremation/burial)
- NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
- Proof of claimant's relationship with deceased such as birth certificate
- Newspaper clipping and police report on the death, if applicable (for deaths due to accidental or violent causes)
- Medical report(s) (for deaths due to accidental or violent causes)
All documents submitted must be in English. Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.
Permanent and total/partial disability
- Medical reports / Laboratory reports / Hospital Discharge Summary
- NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
- Newspaper clipping and police report, if applicable
3
Submit your documents online
Submit your claims online here.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
To receive payments as quickly as possible, opt for Direct Crediting under the Payment section.
Footnotes
- How to tell if your hospital/medical tax invoice(s) / receipt(s) are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. The amount covered by Medisave is approved, if applicable.
d. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Please note that submission of medical expenses claim via online e-claim portal does not require the submission of original hospital / medical tax invoice(s) / receipt(s). You must keep the original hospital / medical tax invoice(s) / receipt(s) for at least 6 months from claim submission date and must be readily available upon request.
Information is correct as at 31 May 2024.
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