What you need to know.
Go Digital! For Greater Convenience & Sustainability
As part of Income’s ongoing effort to streamline and digitalise services, from 15 November 2023 onwards, we will transition to full digital submissions through our travel claims portal for Travel claim submissions.
Except FlexiTravel Hourly Insurance and Government/School Travel Programme.
For FlexiTravel Hourly Insurance, you may submit your claims here.
For public agencies on VITAL’s travel programme, you may submit your claims here.
For school trips under a group travel programme, you may submit your claims here.
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Your claims must be made within 30 days of the insured incident.
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All relevant documents and information must be submitted together with your claims.
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It usually takes 15 working days to process your claims after all required documents are received. The processing time may be longer during travel peak period
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