What you need to know.
Update on Orange Force
Caught in an unexpected accident, call Orange Force at 6789 5000 (8am to 8pm, Mon to Sat excluding public holidays) for roadside assistance at the accident scene.
Other points to note:
- Please make sure you report all motor accidents by the end of the next working day to avoid a reduction to your No Claim Discount.
- Only a tow truck assigned by Income should be allowed to tow your car. You should not accept the assistance of other tow services.
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In the event of an accident, call Orange Force at 6789 5000 (8am to 8pm, Mon to Sat excluding public holidays) to make an appointment for onsite accident reporting.
Things to note in the event of an accident.
At the scene of the accident.
- If anyone is injured, call the ambulance and police immediately. You must also report the accident to the police if it involved any of the following:
a. Government vehicle or property
b. Foreign vehicle
c. Pedestrian or cyclist
d. Hit-and-run driver
e. Vandalism
f. Vehicle caught fire - You must not shift your vehicle. Take photos of the damage on all vehicles involved.
- Exchange information and particulars with all drivers involved.
- Take down the particulars of all injured persons, if possible, and note the extent of injuries.
- Only a tow truck assigned by Income should be allowed to tow your car, you may call 6789 5000 and we will arrange for a tow truck. You should not accept the assistance of other tow services.
- You can also choose to enter into a private settlement with the owner of the other car if there are no personal injuries and damages are minor.
Download the Private Settlement Claim Form here.
Making an accident report.
Policyholders / drivers are required to report all motor accidents promptly by the end of the next working day to avoid a reduction of their No Claim Discount. This is regardless whether you are making any claim.
- Please bring your driving licence, NRIC and police report (if applicable).
- For company-registered vehicles, please bring your company stamp.
- The vehicle has to be present at the reporting centre at the time of accident reporting.
We recommend calling Orange Force at 6789 5000 to make an appointment for onsite accident reporting.
Alternatively, you can report the accident at one of our Accident Reporting Centres.
1
Tell us what you are making a claim for
2
Prepare the required documents
My vehicle was damaged in an accident
- Please bring your driving licence, NRIC and police report (if applicable).
- For company-registered vehicles, please bring your company stamp.
You may take your vehicle to an Income approved workshops to have it repaired. They will also help you file your claim.
- If you have purchased a Classic Plan, you may visit an Income approved workshop for report and assessment. Income will assign a workshop to repair your car.
- If you have purchased a Drivo Premium Plan or Prestige Plan you may proceed to your preferred workshop, or an Income approved workshops.
- If you have purchased a Drivo Advantage Plan, you may proceed to an Income Drivo Advantage workshop
- For all other plans, you may visit an Income approved workshop.
To check on the progress of your vehicle repairs, you can call your appointed Income approved workshop. There is a 12-month warranty for all repairs done.
My vehicle was stolen
If you suspect your vehicle has been stolen, you should lodge a police report promptly.
After lodging your police report, please submit the theft report to us at any Income branch by the next working day.
Theft claims will only be paid out after police investigations are completed, which may take up to three months.
Claim forms
My windscreen was damaged
Complete the claim form and take your vehicle to our Income approved workshops that handle windscreen repairs to get it repaired. They will also help you file your claim.
Claim forms
My vehicle broke down
If the vehicle breaks down, you have to contact the breakdown service provider to assist you.
To submit your claim for this benefit, you must provide the following via MTCL@income.com.sg within 30 days of the breakdown:
- Claim form.
- Photographic evidence of the service(s) provided on site.
- Tax invoice/ Receipt with details on the type of services performed by the service provider and payment made.
Claim forms
You should make a report for recording purposes. If no claim is submitted against you, your report will not affect your No Claim Discount or premium.
If the car cannot be driven and requires towing assistance in Malaysia, you can call the 24-hour hotline number at +603 2712 3187 for assistance. Otherwise you may contact Orange Force at 6789 5000 for advices. The towing benefit is capped to an amount shown in the policy contract. Once the vehicle reaches Singapore, it will be towed to the nearest reporting centre for you to file an accident report.
The accident report will provide us with the necessary information to handle all claims made against you for the accident. Otherwise, you may have to handle and settle any claims on your own.
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