Discontinuation of Cash Payments

Effective 1 Jun 2024, cash payments at our Income branches will be discontinued. We strongly encourage all our customers to go digital and use our ePayment services at the ease of your convenience. 

 

Our Advisers are not allowed to collect premiums for your Income policies in cash or via bank transfers. Please also do not hand over physical cash or transfer money for your premium payment to our Advisers’ personal bank accounts.
Payment Method
GIRO

When can I use this?

  • First payment for all insurance policies (except for Incomeshield, per trip travel, domestic helper and all Commercial products)
  • Renewal/Subsequent premium payments
  • Regular Top-up for Investment-linked plan (ILP) policy
  • Loan Repayments for Life Insurance policies

How can I set this up?

  • For issued Life, Incomeshield and Personal lines policies, you can set-up your GIRO arrangement instantly via My Income customer portal if your bank is participating in the eGIRO scheme.
  • Participating banks: DBS/POSB, OCBC, UOB, Citibank, Standard Chartered, HSBC, Maybank, Bank of China.

 Other notes:

  • Kindly note that no official receipt will be issued for payment made via GIRO deductions
  • Policyholders/Bank Accountholders can check if the deduction is successful in their bank statement/bank passbook
PayNow QR (Scan & Pay)

 When can I use this?

  • For first/renewal/subsequent premium payments (selected products)

 How it works?

  • Please either use your mobile camera to scan the QR Code printed on your Payment Notice or visit My Income customer portal to access your upcoming payments
  • Select to pay via PayNow QR
  • Once PayNow QR is selected, a PayNow QR code will be generated for you to scan and pay using your Digital Bank application

Other notes:

  • You can access Change Your PayNow Payment Limit to find out which participating bank's mobile apps are compatible with PayNow QR and the payment limits imposed by your bank
  • PayNow using UEN is not allowed and will be rejected and refunded
  • Upon successful processing of the payment for your policy, a copy of the official receipt will be made available within 3 working days at My Income customer portal
AXS

 When can I use this?

  • For Life Insurance, Life Insurance Policy Loan, Health Insurance, General Insurance and Consumer Loan

 How it works?

  • Available at AXS Kiosk, AXS m-Station and AXS e-Station
  • Please either scan the barcode printed on your Payment Notice (applicable only at AXS Kiosk) or quote the following Reference Number during payment:
Payment Types Reference Number
Life Insurance 11-digits Bill Reference Number or Policy Number
Life Insurance Policy Loan 11-digits Loan Repayment Reference Number
Health Insurance 11-digits Bill Reference Number or Policy Number
General Insurance Policy Number excluding -xx suffix e.g. If your Policy Number is 5012345678-01, please key in 5012345678
Consumer Loan 11-digits Bill Reference Number or 7-digits Consumer Loan Number
  • Excludes top-ups for Life Insurance Investment-linked plans (ILP) policies

 Other notes:

  • Step-by-step instructions are available on the AXS Website/App
  • If your payment is for more than 1 policy, you will need to perform separate payment transactions for each policy
  • Upon successful processing of the payment for your policy, a copy of the official receipt will be made available within 3 working days at My Income customer portal

Internet Banking Bill Payment

 When can I use this?

  • For Life Insurance, Life Insurance Policy Loan, Health Insurance, General Insurance and Consumer Loan

 How it works?

  • Applicable for DBS/POSB, OCBC or UOB account holders
  • Please quote the following Reference Number during payment:
Payment Types Reference Number
Life Insurance 11-digits Bill Reference Number or Policy Number
Life Insurance Policy Loan 11-digits Loan Repayment Reference Number
Health Insurance 11-digits Bill Reference Number
General Insurance Policy Number excluding -xx suffix e.g. If your Policy Number is 5012345678-01, please key in 5012345678
Consumer Loan 11-digits Bill Reference Number or 7-digits Consumer Loan Number
  • Excludes top-ups for Life Insurance Investment-linked plans (ILP) policies

 Other notes:

  • If your payment is for more than 1 policy, you will need to perform separate payment transactions for each policy
  • Upon successful processing of the payment for your policy, a copy of the official receipt will be made available within 3 working days at My Income customer portal
Credit Card

 When can I use this?

  • For Life Insurance policies
    • Only for your first premium if you are purchasing a regular premium policy
    • Not applicable for a single premium policy or for renewal/subsequent premiums payment
  • For Health Insurance policies
    • Only for Incomeshield Health Insurance policies
  • For General Insurance policies
    • Lump-sum premium (for selected insurance products only)
    • Instalment cases for Motor Insurance policies (only for DBS/POSB and OCBC bank issued MasterCard/VISA credit cards)
    • For Insurance applications made via Telemarketing, you will be required to provide the 3 digits CVV security code to effect this transaction

 Other notes:

  • Over the ounter payment may not be applicable to certain products. Should you require further assistance, we would be most happy to assist you at any of our branches or via your preferred mode of contact at income.com.sg/contact-us
  • Upon successful processing of the payment for your policy, a copy of the official receipt will be made available within 3 working days at My Income customer portal

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