The documents required for the various types of claims are:
Personal Accident Benefit
- Police Report
- Medical Report (for permanent disability)
- Death certificate, autopsy report, coroner's findings (death claim)
- Please provide proof of relationship between insured and claimant
Medical Expenses
- Original Medical Bills
- Airticket or boarding pass or passport which shows the date of departure and return to Singapore
Extension of stay/Compassionate visit expenses
- Hospital bill
- Invoice/receipt for accomodation
- Invoice/receipt for travelling expenses (eg. airticket/taxi)
Trip Cancellation/Curtailment Cover
- Air ticket
- Tour itinerary
- Tour booking invoice
- Claim letter to travel agency (confirming amount of refund)
- Doctor's diagnosis memo (for serious illness/injury)
- Death certificate (where someone's death caused this cancellation)
- Documents showing insured's relationship with deceased/injured/sick person
- Documents confirming travel agent's bankruptcy/insolvency (if applicable)
- Documents confirming hijacking of insured's public conveyance with at least 12 hours interruption of journey (if applicable)
Overbooked Flight/Missed Connection/Travel Delay
- Flight Ticket
- Boarding Pass
- Airline Confirmation Letter
- Flight itinerary (if flight ticket doesn't show the details of the dates/times/destination of flights)
Personal Baggage/Travel Documents
- Baggage loss/damage report (for baggage damaged/lost by airline)
- Authority (e.g Airlines) confirmation letter stating the compensation amount
- Photographs of damage
- Police Report (for lost items)
- Receipts of purchase of lost items
Emergency Telephone Charges
- Original telephone bills
Loss of Money
- Police Report (reported to Police within 24 hours of occurence)
Baggage Delay
- Baggage Delay Report
- Air Ticket/Flight itinerary
- Airline confirmation letter of delay duration
Home Contents Cover
- Police/SCDF report (reported to relevant authorities within 24 hours of the discovery of loss)
- Photographs of damage
- Receipts of purchase of lost items
Rental Vehicle Excess
- Rental Vehicle Agreement
- Accident/Police Report
- Invoices for rental vehicle excess/Repair Bill
Please note that the list of documents is not exhaustive. Other documents may be requested if necessary.
