Work Injury Compensation Claim

Work Injury Compensation Claim

Here are the steps for making a work injury compensation claim.

Before submitting

  • If you need assistance locating a clinic to send the worker for treatment, please call us at 6332 1133.
  • Please submit your claim in accordance with the timelines provided for in the Work Injury Compensation Act (for more information, you can refer to the FAQ at the bottom of this page, “Claims procedures & processing”). If the notice period is not indicated for the particular incident/occurrence, please submit the claim within 10 days from the time you are aware of the incident.

Submitting the claim

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Step 1: Complete claim form

Please print and complete the work injury compensation claim form.

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Step 2: Prepare required documents

Please note that the list of documents below is not exhaustive. Other documents may be requested if necessary.

  • Police report where relevant, report(s) lodged with Ministry of Manpower
  • Original medical bills and receipts
  • Medical leave certificates
  • Work permit (for foreign workers)
  • Payslip/salary voucher for the 12 months immediately before the date of incident
  • Contract/Quotation/Invoice for the project/works if you are a sub-contractor
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Step 3: Submit the completed claim form and required documents

You can submit your claim form and necessary documents through any of these channels:

  • At an Income branch
  • To your insurance adviser
  • By email to pcc@income.com.sg
    Please note that the total size of file attachments in each email should not exceed 30MB.              For medical claims, please send the original medical bills to our postal address or submit them at our branches.
  • By post to
    Income
    Bras Basah PO Box 0132
    Singapore 911802

After claim submission

We settle most claims within 14 working days after we receive all information/documents required.

We will require more time to process claims which require further clarification. For such cases, we will keep you informed of developments.

Frequently asked questions