Contact Us

Contact Us

Top enquiries

You can visit me@income to make the update.

Otherwise, please complete and sign the Change of Personal Particulars form. You can submit the completed form at our branch offices or post it to:

75 Bras Basah Road
Income Centre
Singapore 189557

Required supporting documents

  • Please provide a clear front and back copy of your NRIC/FIN card or passport for verification.
  • For change of name, NRIC or date of birth, please also attach a copy of documentary proof (E.g. Copy of deed poll).

For more information, please read about "Updating of personal particulars" under the "Customer Service" FAQs below.

You are welcome to consult your Income Financial Consultant/Adviser on any questions about your policy.

Alternatively, you may visit me@income.

On me@income you can:

  • Check details of your policies, such as cash value or premiums
  • View and print policy statements
  • Top up or withdraw investment funds
  • Change your particulars

If you are a first-time me@income user or have forgotten your password, click here to request a password.

For more information, please read about "me@income" under the "Customer Service" FAQs below.

Call our hotlines

Operating hours for all hotlines
Monday – Friday : 8.30am - 8.30pm
Saturday, Sunday & public holidays : Closed

Motor Insurance
6789 9595
For motor insurance purchase, quotation and sales enquiries.


Travel Insurance
6788 1222
For travel insurance activation, purchase, and sales enquiries.


Home / Lifestyle / Personal Accident Insurance
6788 1111
For purchase, quotation and sales enquiries regarding Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, Golfer's Insurance, SilverCare and PioneerCare.


Specialised Care
6786 1788
For purchase, quotation and sales enquiries regarding Autism & Down Syndrome.


Group/Health Insurance
6332 1133
For purchase, quotation and sales enquiries regarding all group and health insurance products.


Life Insurance
6788 1122
For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.


产品热线 (普通险)
6788 1111
有关普通险之估价表、投保和询问.


Talian Bahasa Melayu (Insurans Umum)
6788 1111
Petikan, Pembelian dan Pertanyaan: Insurans Umum.

Motor/Travel/Home / Lifestyle / Personal Accident claims
6788 6616
For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.


Health/Group Insurance claims
6332 1133
For claims enquiries on health and group insurance.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.


Status of existing IncomeShield claims
6789 6886
For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.


Life Insurance claims
6788 1122
For death and total & permanent disability claims enquiries on life insurance.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.

General Enquiries
6788 1777
For all general enquiries.


Motor/Travel Insurance/Home / Lifestyle / Personal Accident Insurance
6788 6616
For enquiries on coverage, renewals, extentions, payments and policy status.


Health/Group Insurance
6332 1133
For enquiries on coverage, payments and policy status.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.


Life Insurance
6788 1122
For enquiries on coverage, policy alterations, loans and surrenders, payments and policy status.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.


Talk to us online
If you prefer, you can also use these methods to contact us.

Connect with WebChat
Call us using VOIP

Referral Services
6788 8788
For enquiries on domestic cleaning, health screenings, home services, estate planning and existing loans.

Orange Force
6789 5000
Call Orange Force for free on-site motor accident assistance

OrangeAid
6788 1777
For enquiries on OrangeAid and related donations

Visit our branches

 We are pleased to assist you with the following services:

  • Private Car
  • Motorcycle
  • Personal Accident
  • Personal Accident Infectious Diseases (PAID)
  • Home
  • Travel
  • Golfer
  • SilverCare
  • Travel Golfer
  • SilverCare
  • Policy Review
  • Policy Loan/ Surrender / Bonus Encashment
  • Nomination
  • Policy Alteration
  • Policy Review
  • Policy Alteration / Termination
  • Payment Alteration
 
Submission of documentation and forms
LTA Fee Collection (Accept Cheque and NETs only)
This service is not available for Raffles Branch
Please note that our Raffles Branch does not accept cash.

To shorten your waiting time, you can book an appointment in advance.
(This service is not available for Raffles and Eastpoint Branch).

 

53 Ang Mo Kio Ave 3,
#03-18/19/20/21 AMK HUB
Singapore 569933

Show on map

Monday - Friday : 10.00am - 8.30pm
(Servicing counters close after 6.30pm)
Saturday & Sunday : 10.00am - 4.00pm
Public holidays : Closed

Peak hours
Monday - Friday : 12.00pm - 2.00pm
Saturday & Sunday : 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

75 Bras Basah Road,
Income Centre
Singapore 189557

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed

Peak hours
Monday - Friday : 11.00am - 3.00pm
Saturday : 11.00am - 1.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

3 Gateway Drive
#02-40B
Singapore 608532

Show on map

Wef 1st Jan 2017, the new operating hours for Westgate will be : 

Monday - Friday : 10.30am - 8.30pm
(Servicing counters close after 7.00pm) 
Saturday & Sunday : 10.00am - 9.00pm
(Servicing counters close after 4.30pm)
Public holidays : Closed

Peak hours
Monday - Friday : 10.30am - 2.00pm
Saturday: 10.00am - 2.00pm

Book an appointment

2 Tampines Central 6
#01-01 Income at Tampines Point
Singapore 529483

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed

Peak hours
Monday - Friday : 11.00am - 2.00pm
Saturday: 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

900 Woodlands Drive #05-06
Woodlands Civic Centre,
Singapore 730900

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday: 10.00am - 4.00pm
Sunday & public holidays : Closed

Peak hours
Monday - Friday : 11.00am - 2.00pm
Saturday : 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

3 Simei Street 6, #04-01/02/K7,
Eastpoint Mall
Singapore 528833

Show on map

Monday - Friday : 11.00am - 9.00pm
(Servicing counters close after 7.30pm)
Saturday & Sunday : 10.00am - 9.00pm
(Servicing counters close after 4.30pm) 
Public holidays : Closed

 

#01-05 Income at Raffles
16 Collyer Quay
Singapore 049318

Show on map

Monday - Friday : 10.30am - 7.00pm
Saturday, Sunday & public holidays : Closed

Raffles Client Advisory Centre does not accept cash and LTA-related transactions.

Visit our Lite Branches

Services available:

 
  • Financial Planning Services
  • Policy Enquiry
  • Policy Alteration
  • Payment Alteration
  • Change of Personal Particulars
  • Credit Card authorisation
  • InterBank GIRO application
  • Travel Insurance Enquiry
  • Home Insurance Enquiry
  • Personal Accident Insurance Enquiry
  • Submission of Claims documentation and forms

Please note that payment facilities are not supported at our Lite Branches.

 

(Inside NTUC Fairprice)
166 Bukit Merah Central
#02-3531
Singapore 150166

Open daily from 11.00am – 8.00pm
Public holidays : Closed

(Inside NTUC Fairprice Xtra)
63 Jurong West Central 3
#03-01 Jurong Point
Singapore 648331

Open daily from 11.00am – 8.00pm
Public holidays : Closed

(Inside NTUC Fairprice)
192 Toa Payoh Lorong 4
#01-670/672
Singapore 310192

Open daily from 11.00am – 8.00pm
Public holidays : Closed

(Inside NTUC Fairprice Finest)
6 Marine Parade Central
Singapore 449411

Open daily from 11.00am – 8.00pm
Public holidays : Closed

(Inside NTUC Fairprice Xtra)
23 Serangoon Central
#03-42, NEX Mall
Singapore 556083

Open daily from 11.00am – 8.00pm
Public holidays : Closed

(Inside NTUC Fairprice Xtra)
51 Tampines Ave 4
#B1-01 Our Tampines Hub
Singapore 529684

Open daily from 11.00am – 8.00pm
Public holidays : Closed

Billing and payment FAQs

Insurance matters FAQs

Customer service FAQs

Online Services FAQs

Get financial advice

Our qualified Financial Advisers offer valuable financial planning guidance. Get in touch with an adviser online or walk into any of our branches to help you reach your future goals.

By email

 

Send an enquiry online
We aim to reply within 3 working days.

By post

 

75 Bras Basah Road
Income Centre
Singapore 189557