Foreign Maid Claim

Foreign Maid Claim

Here are the steps for making a claim under a foreign maid policy.

Before submitting

  • Please submit your claim within 30 days of the insured event(s).

Submitting the claim

1

Step 1: Complete claim form

Please print and complete the foreign maid claim form.

2

Step 2: Prepare required documents

Please note that the list of documents below is not exhaustive. Other documents may be requested if necessary. For the complete list of required supporting documents, please refer to the claim form.

Death claim

  • Death certificate, autopsy report, coroner's findings
  • Proof of relationship between the insured and the claimant, e.g. copy of marriage certificate / birth certificate
  • Police report, if applicable

Permanent disability claim

  • Medical report

Medical expenses claim

  • Original medical bills and receipts
  • If these have been given to another insurer/employer, please provide:
    • Photocopy of the bills
    • Reimbursement letter / discharge voucher from the other insurer/employer indicating the amount paid by them

Hospital & surgical expenses/ Wages compensation claim

  • Original inpatient bills and receipts
  • Inpatient discharge summary/ medical report

Expenses for sending the maid home/ ending the maid’s contract claim

  • Death certificate
  • Doctor's confirmation of permanent disability, serious sickness or serious injury preventing the maid from carrying out her duties as a foreign maid domestic worker
  • Invoices of expenses claimed
3

Step 3: Submit the completed claim form and required documents

You can submit your claim form and necessary documents through any of these channels:

  • At an Income branch
  • To your insurance adviser
  • By email to pcc@income.com.sg
    The total size of file attachments in each email should not exceed 30MB.
    For medical claims, please send the original medical bills to our postal address or submit them at our branches.
  • By post to
    Property & Casualty Claims
    Income, PO Box 0132
    Singapore 911802

After claim submission

We settle most claims within 10 working days after we receive all documents required.

We will require more time to process claims which require further clarification. For such cases, we will keep you informed of developments.

Frequently asked questions

Downloads & forms