Motor Claim

Motor Claim

If your vehicle was stolen or involved in a motor accident, here are the steps for making a claim.

Before submitting your claim

  1. If anyone is injured, call the ambulance and police immediately. You must also report the accident to the police if it involved any of the following:
    • Government vehicle or property
    • Foreign vehicle
    • Pedestrian or cyclist
    • Hit-and-run driver
    • Vandalism
    • Vehicle caught fire
  2. You must not shift your vehicle. Take photos of the damage on all vehicles involved.
  3. Exchange information and particulars with all drivers involved.
  4. Take down the particulars of all injured persons, if possible, and note the extent of injuries.
  5. Only a tow truck assigned by NTUC Income should be allowed to tow your car. You should not accept the assistance of other tow services.
    If in doubt, please call NTUC Income hotline at 6788 6616. You can also call Orange Force, our 24/7 accident response team, at 6789 5000.

If you are the driver involved in the accident, you are advised to make the report personally at our Motor Service Centre by the end of the next working day.

Our Motor Service Centre provides you a one-stop solution with quality and reliable service for all your vehicle repairs in the event of an accident. With the Motor Service Centre, which serves as an Accident Reporting and Damage Assessment Centre, you will no longer need to liaise with third parties, workshops and other insurers.

Address
Motor Service Centre
UB. One, 81 Ubi Avenue 4
#01-18/19,
Singapore 408830

Operating hours
Monday to Friday: 9am – 6pm
Saturday: 9am – 1pm
Closed on Sundays and Public Holidays
 

Alternatively, you can report the accident at one of our Accident Reporting Centres. If you were involved in a motor accident and do not wish to make a claim, you can report the accident online. You are required to submit the report by the end of the next working day.

Tips for accident reporting

  • Policyholders are required to report all motor accidents promptly by the end of the next working day to avoid a reduction of 10% in their No Claim Discount.
    Even if you do not plan to make a claim, you should report the accident for recording purposes.
  • The vehicle has to be present at the reporting centre at the time of accident reporting.
  • Please bring your driving licence and NRIC to the reporting centre.
  • For company-registered vehicles, please bring your company stamp to the reporting centre.
  • The accident reporting process takes about 30 minutes.

If you suspect your vehicle has been stolen, you should lodge a police report promptly.

Submitting the claim

For stolen vehicles

After lodging your police report, please submit the theft report to us at any NTUC Income branch by the next working day.

For motor accidents

  • We recommend taking your vehicle to our one-stop Motor Service Centre. Alternatively, you can bring your vehicle to an NTUC Income approved workshop.

    Call 6788 6616 if your vehicle needs towing services. We will arrange for a tow truck to transport your vehicle.

    Do not allow a tow truck that is not assigned by us to tow your car.


  • Submitting a claim at Motor Service Centre

    At Motor Service Centre, our experienced staff will help you file a claim and see to repairs, so you can avoid the hassle of dealing with third parties.

    Address
    Motor Service Centre
    UB. One, 81 Ubi Avenue 4
    #01-18/19,
    Singapore 408830

    Operating hours
    Monday to Friday: 9am – 6pm
    Saturday: 9am – 1pm
    Closed on Sundays and Public Holidays


  • Submitting a claim at an NTUC Income approved workshop

    Take your vehicle to an NTUC Income approved workshop for:

    The workshop will help you to file a claim.

  1. Submitting a claim

    Please take your vehicle to our one-stop Motor Service Centre, where our staff will guide you through the claim process.

    Call 6788 6616 if your vehicle needs towing services. We will arrange for a tow truck to transport your vehicle.

    Do not allow a tow truck that is not assigned by us to tow your car.

     

    Address
    Motor Service Centre
    UB. One, 81 Ubi Avenue 4
    #01-18/19,
    Singapore 408830

    Operating hours
    Monday to Friday: 9am – 6pm
    Saturday: 9am – 1pm
    Closed on Sundays and Public Holidays


  2. Send your vehicle for repairs

    For repairs, you can choose from any of these three options:

    1. Leave your vehicle in the care of our Motor Service Centre. Our experienced staff will see to the repairs, so you can avoid the hassle of dealing with third parties.

    2. Take your vehicle to an NTUC Income approved workshop for:

    3. You may also take your vehicle to your own preferred workshop.

After claim submission

  • We settle most claims within 14 working days after we receive all documents required.
    For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
  • To check on the progress of your vehicle repairs, you can call your appointed NTUC Income approved workshop. There is a 12-month warranty for all repairs done.
  • For theft claims, the police will need three months to complete their investigation. We will only pay out the claim after the investigation is completed.

Frequently asked questions