FlexiTravel Plus

The coverage for your FlexiTravel Plus policy:

a) Starts at the later of:

i. The start of your period of insurance; or

ii. When you leave Singapore, and

b) Ends at the earlier of:

i. The end of your period of insurance; or

ii. When you arrive in Singapore.

Yes, FlexiTravel Plus will cover you against all travel related benefits except any conditions that arise from your pre-existing medical conditions¹.

If you have pre-existing medical conditions and wish to be covered for them, we will recommend you to take up an Enhanced PreX plan under our Travel Insurance which will cover pre-existing medical conditions. You can learn more about our Enhanced PreX Travel Insurance here.

¹ Pre-existing medical condition means any injury or sickness (including any complications which may arise):

a. which you knew about before the start of your trip; or

b. which you have received diagnosis, consultation, medical treatment or prescribed drugs for in the 12 months before the start of your trip; or

c. which you have been asked to get medical treatment or medical advice for by a medical practitioner within 12 months before the start of your trip.

The pre-existing medical condition definition also applies to injury or sickness of your family member.

We cover leisure activities that are accessible to the general public/tourists such as bungee jumping, scuba diving, motorcycling (including pillion riding), horse riding, winter sports, water rafting in our standard policy terms.

However, dangerous or professional sports and activities are not covered in our policy terms. You may send us an enquiry here if you wish to check if the activity you are taking part in is covered. We will get back to you within 3 working days.

Yes, a Family covers the policyholder and his or her:
a. spouse; and/or
b. parents; and/or
c. parents-in-law; and/or
d. biological or legally adopted children less than 21 years old; and/or
e. grandparents; and/or
f. grandparents-in-law; and/or
g. grandchildren.

No, you will not be able to purchase a FlexiTravel Plus policy for your child if your child is travelling alone. FlexiTravel Plus can only be bought by the policyholder to cover themselves and their family members on the same trip. 

If your child is travelling alone, you may wish to purchase Travel Insurance for them.

The maximum travel period for FlexiTravel Hourly Insurance is 14 days. Please purchase Travel Insurance for trips beyond 14 days.

You can only purchase FlexiTravel Plus up to 30 days in advance.

Yes, you will be charged for a minimum premium payable equivalent to 6 hours of coverage.

No, you must start and end your trip in Singapore.

You can activate your FlexiTravel Plus coverage via My Income app under 'Buy Travel Insurance'.

You will need to indicate the start date and time as well as the end date and time of your trip for the period of insurance. The start and end date and time will be based on Singapore time. Start date: The date you are departing from Singapore (e.g., If you are departing from Singapore on 1 Jan 2022 23:50, you should indicate the start date and time as 1 Jan 2022, 11:50pm). End date: The date you are arriving in Singapore (e.g. If you are arriving in Singapore on 05 Jan 2022 09:30, you should indicate the end date as 5 Jan 2022, 9:30am).

You can extend or shorten your period of insurance to cover your entire trip as required under “Edit trip details” via My Income app if your policy has not expired.

If you choose to shorten your trip after it has commenced, you would only be charged for the hours you have consumed, subject to a minimum premium that is equivalent to six hours of coverage. You should only end your coverage upon arrival in Singapore through the My Income app, if not, your policy will not be valid.

Yes, under our post-departure purchase extension section, you can purchase FlexiTravel Plus up to 8 hours after you have already departed from Singapore for your trip. Do note that there is a minimum requirement of at least 24 hours for your period of insurance. If not, your policy will not be valid.

You can pay your premium by credit card (Visa/MasterCard).

Yes, the premiums will be computed on an hourly basis and the final premium will be deducted from the credit card you have provided us at the end of your policy application.

For trips less than 6 hours, please note that a minimum premium that is equivalent to 6 hours of coverage will apply.

You will be eligible for the COVID-19 benefits as long as you fulfil all vaccination, pre-departure tests and post-arrival tests requirements (if any) imposed by the destination country or transport operator at the time of the trip.

No, we do not cover any expenses incurred for mandatory COVID-19 diagnostic tests that you are required to take for the trip, such as Antigen Rapid Test (ART), Polymerase Chain Reaction (PCR) test, rostered routine tests, pre-departure tests and post-arrival tests.

No. FlexiTravel Plus seeks to cover people who are travelling to ASEAN and Asia regions, for leisure purposes. It is not intended to cover people who are travelling to seek medical treatment.

Yes, we will reimburse you the necessary and reasonable cost of emergency medical, surgical, hospital, dental treatment and ambulance recommended or requested by a medical practitioner for you to be treated while overseas, up to the limit shown in the table of cover or up to a period of 30 days from the date of the first treatment, whichever comes first.

Yes, we will pay for the necessary and reasonable costs of emergency dental treatment recommended or requested by a medical practitioner for you to be treated while overseas, up to the limit shown in the table of cover or up to a period of 30 days from the date of the first treatment, whichever comes first.

Yes, our FlexiTravel Plus will cover you for your specialist medical treatment expenses provided that the specialist medical treatment is considered necessary, and you are referred by a general practitioner. This is for up to the limit shown in the table of cover or up to a period of 30 days from the date of the first treatment, whichever comes first.

No, you will not be covered for medical expenses incurred in Singapore.

No, medical treatment from a Chinese medicine practitioner or chiropractor is not covered under FlexiTravel Plus.

Yes, one of your family members can come over to visit you provided that you are hospitalised overseas for at least three full days due to injury or sickness sustained during your trip and no adult family member or travelling companion is with you at that time.

We will pay for the reasonable economy-class transport expenses (for air, sea or land travel) and hotel accommodation expenses for one family member to travel and be with you or one travelling companion to stay with you until you are confirmed medically fit by a medical practitioner to continue with your trip or to return to Singapore or for up to 14 days from the date the trip ends, whichever comes first.

No, either Income or our appointed assistance company will arrange and decide on the best suited means of evacuation. It may include air ambulance, surface ambulance, regular air transportation or any other appropriate means. You can be assured that our decisions will be based solely on your severity and medical necessity.

Sending you home benefit covers the costs incurred for the transportation and return of the insured’s body back to Singapore or to his home country. This is provided that death occurs due to an injury or sickness which occurred whilst overseas.

We will pay for the transport expenses (air, sea or land travel) and accommodation costs that you have paid or have agreed to pay under a contract and which you cannot get back (including the travel agent’s cancellation fee). We will also pay for extra economy-class transport expenses (air, sea or land travel) and reasonable accommodation expenses that you have to pay to return to Singapore. To view the applicable limits for this benefit, please refer to the table of cover.

We will pay for the transport expenses (air, sea or land travel) and accommodation costs that you have paid or have agreed to pay under a contract and which you cannot get back (including the travel agent’s cancellation fee).

We will also pay for extra economy-class transport expenses (air, sea or land travel) and reasonable accommodation expenses that you have to pay to return to Singapore.

No, you will only be reimbursed for accommodation and transport expenses. Other expenses such as taxi fares, meals and drinks will not be covered.

Yes, you will be covered up to the limit and sub-limits as shown in Section 15 of the table of cover.

Yes, you will be reimbursed up to the limit and sub-limits as shown in Section 15 for your lost or damaged baggage.

You will be reimbursed for loss of money as shown in Section 16 if your money was stolen from you while you are overseas.

We will pay for reasonable economy-class transport (air, sea or land travel) and accommodation expenses of a standard room which you have to pay while overseas to apply to replace the lost passport or travel documents. We will also pay for the administrative fee which you have to pay to get a replacement passport, passport photograph, driver’s license or travel documents.

You will be eligible for the Unused entertainment ticket benefit under the following conditions, provided they happen on the day of the entertainment event or on the date of expiry of the entertainment ticket, whichever is later:

a. Your death, serious sickness or serious injury resulting in your hospitalization.

b. A sudden riot, strike or civil commotion breakout at your destination.

c. The bankruptcy or insolvency of the entertainment provider or booking agency from which you have bought your prepaid entertainment ticket from; if the bankruptcy or insolvency takes place after the purchase date of this policy and the petition for bankruptcy or a similar petition was not filed before the purchase date of this policy.

d. Natural disasters which happen at the destination you are in or plan to travel to.

You will also be eligible for the Unused entertainment ticket benefit if you have to shorten or disrupt your trip and for which you have made a claim which we will pay under section 6 – Shortening your trip or section 7 - Trip disruption.

We will pay for the unused entertainment ticket expenses that you have paid or have agreed to pay under a contract and which you cannot get back from the entertainment provider or booking agency.

Entertainment ticket refers to any ticket granting admission to shows, performances, concerts, sporting events where you are a spectator, theme parks, attractions, that are purely for leisure and entertainment. This does not include courses, conferences, seminars, talks, trade shows, tours, excursions, permits and other incidental charges.

You must have purchased the optional Sports Equipment rider in order to be eligible for this cover.

If your sports equipment is stolen, damaged or lost due to an accident or theft while overseas, we will either replace or pay a cash equivalent for your lost sports equipment subject to wear and tear.

If you need to rent sports equipment to continue with your overseas sports activity when your sports equipment is stolen, damaged or lost, we will pay for the rental fees of the sports equipment if you have made a successful claim for your lost sports equipment.

In order to claim for your lost sports equipment, you must show that:

a. You have taken all possible steps and been careful to protect the security of your sports equipment and prevent loss and ensure that they are secured in a safe place and are not left unattended in a public place; and

b. for sports equipment that were stolen from your accommodations or motor vehicle, there must be proof that your accommodation or motor vehicle has been broken into or the lock has been tampered with; and

c. You have reported the loss to the police or to the relevant authority where the loss has happened within 24 hours of discovering the loss.

Yes. To claim for your non-refundable, pre-paid and unused activity fees, you must:

a. provide a written report of your medical condition from a medical practitioner confirming your inability to participate in the sports activity as a result of injury or sickness; and

b. You have reported your inability to participate in the sports activity to the activity provider as soon as practicable and apply for a refund of the pre-paid and unused activity fees.

We will reduce your claim by the amount the activity provider has refunded you.

Personal accident benefit covers you against injury caused by accident that result in death, permanent total disability or disabilities such as loss of limb(s) or sight within 90 days from the date of accident.

Yes, we will pay you a cash benefit for each full day (i.e., 24 hours in a row) up to the benefit limit if you are held hostage following a kidnapping whilst overseas.

You will only be reimbursed for the actual telephone charges up to the benefit limit for calls made to our appointed assistance company or your bank.

This is provided that:

a. there is a medical emergency, and you have made a claim which we will pay under sections 1 – Personal accident, 2 – Medical expenses overseas, 3 – Emergency medical evacuation, or 4 – Sending you home; or

b. you need to call the bank when your bank card has a fraudulent charge and for which you have made a claim which we will pay under section 17 – Fraudulent use of bank card.

FlexiTravel Plus covers for any of the losses listed in the policy arising from or in relation to an act of terrorism, up to the limit as shown in the table of cover.